Trade Service Professional
19 hours ago
**Job Purpose**:
To service Citi Egypt existing Commodity clients and to support the expansion of the Commodity Trade Finance business.
**Responsibilities**:
Pro-actively manage the end to end processing of clients daily transactions and issues with a proactive follow up with the respective Operations, TCS, Sales and Product Management teams.
Maintain reporting of all client inquiries and investigations handled for all managed clients on the TRIMS system.
Maintain active engagement with Product, Sales and Coverage partners in relation to new customer requirements.
Improve overall relations with our client base providing clients with one to one support tailored to their specific business and requirements thus facilitating improved feedback on client reviews and surveys
Handling escalations and customer feedback, processing delays and errors appropriately. Dealing with Trade related issues and timely escalation of any issues to operations managers
Pro-actively monitoring the collateral, exposure and tenors on the secured transactional facilities through the complete life cycle of the transaction.
Managing the end to end operational process for all transactions including reviewing transactions, and manage interactions with internal departments and external parties, including clients, to ensure effective delivery within target turnaround times in a cost effective manner
Ensure a high level of customer satisfaction is maintained and help minimize client related issues and complaints.
Accompany coverage, product and service teams when required on client visits if requested.
Help reduce the bottlenecks in processing with a strong focus on Turn around Time (TAT).
Assessing the quality, value and acceptability of collateral provided, in line with the approved facility parameters and control the movement and disposal of collateral as required under the facility terms
Managing risks appropriately and effectively resolving issues as they occur. Development Value:
Exposure to different aspects of international trade, including new products and structures relevant to Trade business
Direct contact with external Citibank clients
Exposure to senior management across functions Qualifications Knowledge/Experience:
Extensive years of a Trade Finance experience within in a banking environment would be preferable.
Extensive years of experience in a customer service type role is preferable.
**Skills**:
Organizational and interpersonal skills
Excellent client communication skills, telephone manner, and a strong ability to build client relationships.
Ability to influence various partners within and outside operations
Confidence, self
- motivation and lots of initiative
Ability to build working relationships with clients, product, operations, coverage and technology staff
Ability to work in team environment
Enthusiasm and strong desire to work in operations
Must be attentive and responsive to client needs
High level of accuracy and attention to detail is required
Ability to work with mínimal supervision.
Must be highly numerate with good keyboard and core system (Outlook, Excel, Word)
Trade Technical qualifications (e.g. CDCS) would be an advantage.
Ability to manage the complexities of international trade operations in a multi-party transactional environment
Ability to influence large and geographically dispersed teams
Ability to work with people from different backgrounds in a team environment
Ability to forge strong relationships with demanding front office partners
Ability to work with people from different backgrounds in a team environment
- **Job Family Group**:
Operations - Transaction Services
- **Job Family**:
Transaction Capture Services
- **Time Type**:
Full timeCiti is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting
-
Trade Service Professional
5 days ago
مصر, Egypt Citi Full timeThe Trade Service Professional (TSP) is a specialist in Trade products who works with clients one-on-one to identify their business needs and advise on product offerings that best meet those requirements. TSP’s also have end to end ownership of the Trade Transactions for their clients, inclusive but not limited to inquiries, investigations, quality and...
-
Trade Service Professional
1 week ago
مصر, Egypt Citi Full timeThe Trade Service Professional (TSP) is a specialist in Trade products who works with clients one-on-one to identify their business needs and advise on product offerings that best meet those requirements. TSP’s also have end to end ownership of the Trade Transactions for their clients, inclusive but not limited to inquiries, investigations, quality and...
-
Trading Services Executive
7 months ago
مصر, Egypt Zeal Group Full timeThe Trading Services team is the main pillar of client retention and satisfaction bridging market knowledge to client needs to increase customer satisfaction and growth. Every Trading Services team member strives to have a positive impact on the client’s trading experience with Zeal. Giving each client added value and leaving them with a positive impact...
-
Trade Support Specialist
7 months ago
مصر, Egypt Palladium Group, Inc. Full time**Trade Support Specialist** **Project Overview and Role**: USAID’s Trade Reform and Development in Egypt (TRADE) project builds on decades of U.S. investments in Egyptian businesses and economic policy with the aim of substantially increasing Egyptian exports from Small and Medium Enterprises (SMEs). The TRADE project focuses on seven selected sectors:...
-
Trade Support Assistant
7 months ago
مصر, Egypt Palladium Group, Inc. Full time**Trade Support Assistant** **Project Overview and Role**: USAID’s Trade Reform and Development in Egypt (TRADE) project builds on decades of U.S. investments in Egyptian businesses and economic policy with the aim of substantially increasing Egyptian exports from Small and Medium Enterprises (SMEs). The TRADE project focuses on seven selected sectors:...
-
Trade Support Specialist
5 days ago
مصر, Egypt Palladium Group, Inc. Full time**Trade Support Specialist** **Project Overview and Role**: USAID’s Trade Reform and Development in Egypt (TRADE) project builds on decades of U.S. investments in Egyptian businesses and economic policy with the aim of substantially increasing Egyptian exports from Small and Medium Enterprises (SMEs). The TRADE project focuses on six selected sectors:...
-
Trading Executive
9 months ago
مصر, Egypt GroupM Full time**About GroupM** GroupM is the leading global media investment management operation. It serves as the parent company to WPP media agencies Wavemaker, MediaCom, MindShare, Essence and MSix. Its primary purpose is to maximise the performance of WPP’s media communications agencies on behalf of our clients, our shareholders and our people by operating as a...
-
Trade Support Specialist
1 week ago
مصر, Egypt Palladium Group, Inc. Full time**Trade Support Specialist** **Project Overview and Role**: USAID’s Trade Reform and Development in Egypt (TRADE) project builds on decades of U.S. investments in Egyptian businesses and economic policy with the aim of substantially increasing Egyptian exports from Small and Medium Enterprises (SMEs). The TRADE project focuses on six selected sectors:...
-
Trade Support Specialist
7 days ago
مصر, Egypt The Palladium Group (HQ) Full time**Description**: Project Overview and Role: USAID’s Trade Reform and Development in Egypt (TRADE) project builds on decades of U.S. investments in Egyptian businesses and economic policy with the aim of substantially increasing Egyptian exports from Small and Medium Enterprises (SMEs). The TRADE project focuses on six selected sectors: engineering...
-
Trade Support Senior Specialist
2 weeks ago
مصر, Egypt Palladium Group, Inc. Full time**Trade Support Senior Specialist** **Project Overview and Role**: USAID’s Trade Reform and Development in Egypt (TRADE) project builds on decades of U.S. investments in Egyptian businesses and economic policy with the aim of substantially increasing Egyptian exports from Small and Medium Enterprises (SMEs). The TRADE project focuses on six selected...
-
Afreximbank: Manager,
7 months ago
مصر, Egypt CA Global Headhunters International Full timeReference No. SFBLR25 **Reference Number: SFBLR25** **Responsibilities**: - Review and Analysis - Preliminary review of all financing and non-financing requests submitted by customers and partners to ensure they meet the Bank’s eligibility criteria. - Assist in evaluating the underlying financial assumptions of client’s proposal to ensure they are...
-
Senior Trade Adviser
5 days ago
مصر, Egypt Foreign & Commonwealth Office Full timeJob Description (Roles and Responsibilities) The Department of International Trade at the British Embassy in Cairo has a vacancy for a **Senior Trade Adviser **who will lead the **Healthcare and Education** sector, job grade, Higher Executive Officer (HEO). We are looking for a highly motivated and enthusiastic self-starter, with excellent commercial...
-
Afreximbank: Manager
7 months ago
مصر, Egypt CA Global Headhunters Full time**Reference Number**: SFBLR39 **Responsibilities**: The nature and scope of work entails assisting the Bank in and contributing to the realization of the objectives set by Senior Management for the Trade Information Unit. The role will facilitate the completion of consulting assignments for a variety of clients. The main responsibility of the Manager...
-
Trade and Investment Specialist
7 months ago
مصر, Egypt Palladium Group, Inc. Full time**Trade and Investment Specialist** **Project Overview and Role**: USAID’s Trade Reform and Development in Egypt (TRADE) project builds on decades of U.S. investments in Egyptian businesses and economic policy with the aim of substantially increasing Egyptian exports from Small and Medium Enterprises (SMEs). The TRADE project focuses on seven selected...
-
مصر, Egypt HSBC Full time**Why join us?** - GTRF is a core product for the Group serving customers across wholesale Banking. (GTRF) Business Services within DBS is a key part of wholesale Banking strategy, aimed at allowing them to grow their business, drive global consistency, improve customer service and reduce operational risk. _ - The Operations environment emphasizes on highly...
-
Trade Information Consultancy Assistant Manager
2 weeks ago
مصر, Egypt Emprego EG Full time**Vision & Purpose** The purpose of the role is to help the Bank achieve its mission of “stimulating a consistent expansion and diversification of African trade so as to rapidly increase Africa’s share of global trade, while operating as a **_first class_**, **_profit oriented_**, **_socially responsible_** financial institution and a **_centre_**_ of...
-
Trade Operations Processor
3 days ago
مصر, Egypt Citi Full timeThe Trade Operations Processor processes basic to relatively complex Trade Operations Transactions & Trade related Client Inquiries. **Responsibilities**: - To manage the day to day working of Trade Operations within various Trade Products such as: form 4 ((Open Account)) & Incoming Documentary Collection. - Handling and responding to client queries...
-
Elite Sales Professional Outbound Caller
7 months ago
مصر, Egypt Premier Fitness Service Full timePremier Fitness is a leading company dedicated to providing top-notch products, services and solutions to our clients. With a reputation for excellence and innovation, we have established ourselves as a key player in the industry. To maintain our competitive edge and continue our growth trajectory, we are seeking an Elite Sales Professional to join our...
-
Internship - Trade Facilitation
7 months ago
مصر, Egypt Palladium Group, Inc. Full time**Internship - Trade Facilitation** **Project Overview and Role**: USAID’s Trade Reform and Development in Egypt (TRADE) project builds on decades of U.S. investments in Egyptian businesses and economic policy with the aim of substantially increasing Egyptian exports from Small and Medium Enterprises (SMEs). The TRADE project focuses on seven selected...
-
Head of Professional Services
7 months ago
مصر, Egypt CODE81 Full time**Company Description** CODE81 operates autonomously from within the Technology Cluster of Ghobash Group as a highly agile services driven organization, committed to enabling future thinkers. **Coding a better** future by building the best in-class digital transformation products and solutions, we are dedicated to enriching people’s lives and helping...