Quality Assurance Specialist vois

6 months ago


مصر, Egypt Vodafone Full time

**Role Purpose**:

- Conduct and lead ISO9001:2015 internal audits in VBTS and affiliated _VOIS centres.
- Formulate and write audit reports for internal audits conducted which includes strengths, non-conformities (classified into major and minor) and opportunities for improvement.
- Report internal audit findings to VBTS and _VOIS senior management.
- Build and implement a robust Quality Management System (QMS) which is compliant to the ISO9001:2015 Standard in VBTS and _VOIS locations.
- Plan and work towards the attainment of the ISO9001:2015 certification to VBTS and _VOIS by external accredited body LRQA UK according to the VBTS strategy.
- Discuss audit non-conformities and findings with LRQA which requires advanced professional communication skills and excellent knowledge of the ISO9001:2015 requirements.
- Setup audit action plans to support the audited teams in closing all audit findings.
- Create and maintain a robust Risk Framework to ensure Global VBTS Customer Operations Risks are addressed through closure, mitigation, or acceptance.
- Report on the Customer Operations Risk Framework to senior management and seek their support in addressing open Risks.
- Monitor, liaise and communicate effectively with all key stakeholders and senior management teams in VBTS and _VOIS locations to ensure they are working against the ISO9001:2015 requirements. This requires setting up constant conference calls, virtual meetings and organising business trips to the various VBTS and _VOIS locations.
- Work closely with the VBTS and _VOIS Quality Manager to integrate and certify ISO9001:2015 across VBTS and _VOIS and to build a solid Customer Operations Risk Framework.
- Coordinate one-to-one monthly follow-ups with Business Improvement Guild champions.
- Drive a QC model to measure the Global VBTS customer operations performance.
- Utilize Continuous improvement methodologies (Lean Six Sigma, PDCA, Kanban, etc.) to improve Global VBTS customer operations performance.

**Must Have Technical / Professional Qualifications**:

- Must be a fluent English speaker
- Certified ISO9001:2015 Lead Auditor
- Previous experience in Quality Assurance / Control
- Familiar with ITIL, ISO, Risk Management, CSI

**#_VOIS#WeMoveTheWorld#MoveWithUs**:



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