Customer Care Specialist
3 days ago
Job guidelines:
- Proactively ensure order processing and follow-up until the delivery. (Dispatch plan handling with warehouse team)
- Cost to Serve analysis & enhancements to improve
- On time Fill Rate & On time in full analyzing & monitoring
- Efficiently cooperate & coordinate with commercial team the customer needs (deadlines, shortages, information, disputes)
- Stay in touch with the Credit Manager in order to identify any credit risks and to implement adapted corrective actions.
- According to the organisation, participate to the implementation of projects in collaboration with the client (ex: information sharing, stock levels optimizations etc.)
Job requirements:
- 2 to 3 years of experience in customer care
- excellent analytical and communication skills
- bachelor's degree
- English language proficiency
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