Customer Insights Officer

Design and conduct market research surveys, interviews, and focus groups.Collect and extract data from various sources such as operational reports, contact center, social media, news, and market research.Analyze the data to identify trends and patterns, opportunities, and issues.Prepare and present reports to stakeholders.Assist with the development,...

Elevate insights in media evaluation reports through strategic analysis and interpretation of data and continuously improve the quality and accuracy of media evaluation reports through ongoing analysis and refinement of reporting methodologiesConduct in-depth advanced analysis of Media Evaluation Reports when neededBuild industry knowledge and stay...

Provide strategic guidance to the Client Success team, build industry knowledge, and create advanced media evaluation reports that inform the company overall strategy and improve the customer experience. Roles and ResponsibilitiesElevate insights in media evaluation reports through strategic analysis and interpretation of data and continuously improve the...

1. Insights Generation & Ad Hoc Research• Managing the design and the execution of primary research including writing research briefs, briefing agencies, developing questionnaires/discussion guides, & supervising fieldwork quality.• Help in shaping presentations and identifying business implications/opportunities.2. Audits & Trackers...

Job DescriptionMaintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications,...

Interact with customers over the phone to understand their banking needsProvide excellent customer service to achieve customer loyaltyResolve problems over the telephone on the spotConvert sales opportunities in order to meet financial targetsClarify and explain procedures and products over the telephoneCapture and report customer feedback towards continual...

Responsibilities:• Interact with customers over the phone to understand their banking needs.• Provide excellent customer service to achieve customer loyalty.• Resolve problems over the telephone on the spot.• Convert sales opportunities in order to meet financial targets.• Clarify and explain procedures and products over the...

Responsibilities:• Interact with customers over the phone to understand their banking needs• Provide excellent customer service to achieve customer loyalty• Resolve problems over the telephone on the spot• Convert sales opportunities in order to meet financial targets• Clarify and explain procedures and products over the...

Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and...

Resolve individual customer issues, uncover improvements, and troubleshoot and report customer experience vulnerabilities.Answering questions or inquiries that the customer needs to know.Providing high-quality service that meets all customer needs and enhances their level of satisfaction.Research and view the latest information and products of the company...

Interact with customers over the phone to understand their banking needs.Provide excellent customer service to achieve customer loyalty.Resolve problems over the telephone on the spot.Convert sales opportunities in order to meet financial targets.Clarify and explain procedures and products over the telephone.Capture and report customer feedback towards...

Maintain a thorough knowledge of the assigned Mall amenities/facilities, stores/locations, mall layout and any on-going / upcoming promotional activities including Information Desk / Booths opening and closing hours and procedures.Ensure smooth day to day operations of the Customer Service Information Desk / Booths under the direction and guidance of...

Collaborate with internal teams to identify potential business opportunities and develop strategies to leverage themConduct market research to identify industry trends and competitor activities, providing insights and recommendationsProactively follow up with clients to ensure their satisfaction and identify areas for improvementStay updated on industry best...

Customer Experience & Service Management Manager Leading and driving initiatives related to the company's Customer Experience strategy.Driving Voice of Customers initiatives and providing senior leadership with customer feedback, data, and insightsEnhancing the overall customer experience across all touchpointsCollaborating with cross-functional teams...

Responsiblity:Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces.Directing system testing and validation procedures.Directing software programming and documentation development.Consulting with departments or customers on project status and proposals.Working with customers or departments on technical...

We are looking for a skilled and customer-oriented German-Speaking Customer Care Agent to join our dedicated customer care team. As a Customer Care Agent, you will be the first point of contact for our customers, providing assistance and resolving their inquiries promptly and professionally. Your primary focus will be to ensure customer satisfaction, build...

Job DescriptionAnswers inbound calls and address customers inquiries.Respond to Live Chats and social media messages from customers.Follow-up on customer requests as needed.Job RequirementsMaximum age: 30Bachelor's degree in any field.1-4 years of work experience.communication skills.Excellent sales skills.Negotiation skills.Good command of both English...

Who You AreThe successful candidate will provide support to our DoD customer in testing and verification of solutions, along with hands on support to customers as technology is being deployed. Leads customer delivery engagements and/or provides escalation support for large scale solutions and complex issues through deep technical expertise. Provides...

Responsiblity:Supporting, training, and supervising front office staff.Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.Handling customer complaints and special requests.Scheduling staff shifts and managing other HR-related tasks.Maintaining an orderly appearance throughout the reception...

Responsibilities:Supporting, training, and supervising front office staff.Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.Handling customer complaints and special requests.Scheduling staff shifts and managing other HR-related tasks.Maintaining an orderly appearance throughout the reception...