E2E Troubleshooting Supervisor

E2E service monitoringIT SRs handlingFirst support in global issuesParticipate in migration projectsImprove service availabilityFirst point of contact for customer queries and faults, responsible for managing technical inquiries and complains through ticketing system as well as emails to diagnose customer faults to resolution, whilst also maintaining...

Handle calls, e-mails, webchats, and other contacts within the service level agreement.Manage Intelligent Service Center activities through gathering business information from the user, logging properly Incidents and service requests in relevant ticketing tool.Diagnose, Troubleshoot, and resolve user issues correctly according to SLA standards and assigning...

National_Mechanical Supervisor | Real Estate | CFC Troubleshooting HVAC tenant tickets with SLA.Revise and monitor call HVAC system equipment.Revise and monitor the status of DCP equipment and main infra valves and rooms.Revise the implementation of PPMs related to DCO (Chillers, cooling towers, etc ).Review the applied works from related contractors and...

Provide configuration, maintenance and troubleshooting of network routers, switches, and IP Telephone devices and to use utilize network tools to provide support to the Operations Section, keeping in line with MAF Retail’s objectivesOversee the troubleshooting network problems and outages, schedule upgrades, collaborate with network architects on...

Responsibilty:Assembling, installing, repairing, troubleshooting, and maintaining electronic components and systems.Sourcing or fabricating replacement parts for electronic systems.Ensuring all power and manual tools are operated in accordance with health and safety regulations.Liaising with Supervisors and clients to discuss work schedules and time and...

Responsibilty:Designing and implementing work schedules for the electrical staff.Providing motivation and assistance when necessary.Inspecting and assessing the work done by the electrical staff.Reading and interpreting design schematics to ensure the proper installation of electrical systems.Troubleshooting major system failures and equipment...

Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify...

**What you’ll do**: **Key Accountabilities**: - Managing a team of business analysts for fintech products and services. - Provide consultation service for Business Units with the support of the Architecture and Technical Domain teams. - Actively participate in the IT business roadmap planning activities, by supporting the business departments in creating...

Address customer inquiries, resolve complaints, and maintain strong relationships with customers to ensure exceptional customer service Provide regular updates on the progress of each job and promptly communicate any delays or concerns to the Aftersales Head. Provide technical guidance and support to technicians & Engineers, assisting them in...

Insure the continuous Electrical Supply to all Loads (Trains, Lighting, A/C, Escalators, …)Troubleshoot the Faults, ensuring supply continuity.Control and follow the evolution of equipment failure.Based on the workload defined by the maintenance supervisor, organize the distribution within the team, according to human and material resources.Be a...

1. ERP System Management: Oversee the administration configuration and maintenance of the ERP system. Ensure data integrity and system availability. Monitor system performance and troubleshoot issues as needed. Develop and implement system policies procedures and controls.2. User Support and Training: Provide...

Responsibilities:Designing and implementing work schedules for the electrical staff.Providing motivation and assistance when necessary.Inspecting and assessing the work done by the electrical staff.Reading and interpreting design schematics to ensure the proper installation of electrical systems.Troubleshooting major system failures and equipment...

To follow written and/or verbal instructions assemble products to schematics and/or design specifications using a variety of Testing equipment, hand tools including some precision soldering techniques.To test, troubleshoot and repair completed products and field returns as required.To assemble experimental circuitry or complete prototype model according to...

Plans, monitors, installs and adjusts the full range of heating, cooling, ventilation, and refrigeration equipment by means of an energy management system hands-on workTroubleshoots, maintains, modifies and repairs heating, ventilating and air conditioning systems and equipment including, reciprocating chillers, 225ton and 190 ton rotary screw chillers, heat...

Job Purpose To respond to client queries and report any incidences to the technical, IT and recovery team for action; monitor the non-streaming and non-polling incidences and note for action as necessary. Main Duties and Responsibilities Respond to inbound calls, client s emails, capturing clients notes/case notes and offering the...

Make the trains available to the operator on time in accordance with the technical reference.Troubleshoot the faulty trains and/or depot equipment, ensuring rail safety.Control and follow the evolution of equipment failure.Based on the workload defined by the maintenance supervisor, organize the distribution within the team, according to human and material...

The Company:A data-sciences company, serving clients across industries across geographies. A fast growing organisation witnessing huge demand for their services, covering Business Intelligence, Data warehousing, Data engineering and Predictive analytics (AI/ML).Position: Frontend DeveloperRelevant experience: 3y to 5yJob-location: NoidaJoining: Immediate to...

We are looking for a qualified IT Technician that will install and maintain computer systems and networks aiming for the highest functionality.A successful IT Technician must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks and operating systems. The ideal candidate will also have great...

Responsibilities:Answering customer inquiries, scheduling meetings, and sales appointments, and following up with customers about their order status.Compiling a daily list of sales leads, delegating leads to the sales department, and providing sales data and guides to the sales department.Developing and monitoring performance indicators for sales and staff...

Responsiblity:Answering customer inquiries, scheduling meetings, and sales appointments, and following up with customers about their order status.Compiling a daily list of sales leads, delegating leads to the sales department, and providing sales data and guides to the sales department.Developing and monitoring performance indicators for sales and staff...