Quality Claims Coordinator

1 month ago


Cairo, Egypt Eaton egypt Full time
  • Maintain and optimize customer claim resolution time by involving stakeholders at the supply and demand site.
  • Act as owner of the claim trackers and reports quality and claim dashboard on monthly basis.
  • Register, review and manage customer claims of Eaton products and systems such as Power Distribution, Medium Voltage - Bussmann series, Ulusoy Product Families (logistics, commercial and defect) and Power Quality (logistics and commercial).
  • Act as focal point of contact with the customer to resolve the claims and dispute at the best Eaton interest and customer satisfaction.
  • Act as EHS Coordinator for internal and external training.
  • Report the related quality metric on monthly basis, claim numbers etc.
  • Look after the replacement deliveries in line with full value chain; order handling, release order in SAP, coordinate logistics until material delivered to the customers and update customer accordingly.
  • Review of the registered claims - documentation, warranty, reports.
  • Register the claim with concerned party - Eaton plants, 3rd part suppliers, insurance provider, logistics providers, internal teams such as logistics, project management, order management, pricing, product management, warehouse.
  • Liaise between plants, suppliers, technical teams and customers to close the claim.
  • Book and execute replacement orders.
  • Prepare the dashboards and reporting for quality slide.
  • Arrange regular calls with high priority customers/projects.
  • Coordination of defective units to the plant for analysis.
  • Participate in the technical evaluation discussion to make appropriate decision - replace or reject.
  • Attend internal meeting and business review and suggest actions in line with business focus and strategy.
  • Act as agent of the sales team to satisfy the customers in line with the agreed sales T&Cs.
  • Participate in the time optimization projects to improve the claim closure time.
  • Negotiate with customer to shorten the delivery time of defective items for root cause analysis.
  • Follow up with respective teams in plant for root cause analysis reports.
  • Handle after sales requests such as repair of out of warranty units.
  • Set the priorities with suppliers to deliver the replacement material at the earliest possible.


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