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Application Support
4 weeks ago
Responsibilities:
• User Assistance: Provide prompt and courteous responses to user inquiries, troubleshoot issues, and offer solutions through various communication channels, such as in-person, email, phone, or chat.
• Issue Tracking: Log and track user-reported issues and requests using ticketing or support tracking systems. Ensure accurate and detailed documentation of user interactions and problem resolutions.
• Technical Troubleshooting: Diagnose and resolve basic technical problems related to software applications, including login issues, navigation problems, and basic software functionality questions.
• Escalation: Escalate more complex issues to Level 2 or higher support teams when the resolution requires advanced technical expertise or deeper investigation.
• Knowledge Base: Contribute to the development and maintenance of a knowledge base by creating articles, FAQs, and troubleshooting guides to assist users in finding solutions independently.
• Software Updates: Assist users in performing software updates and patches. Provide guidance on basic software configuration changes.
• Communication: Maintain clear and professional communication with users, colleagues, and other support teams. Keep users informed about the status of their reported issues.
• Documentation: Document troubleshooting steps and resolutions in a clear and concise manner. Provide feedback to improve documentation and processes.
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Application Support
3 months ago
Cairo, Egypt FlairsTech Egypt Full timeResponsibilty:Providing software application support under the supervision of the Senior Engineer.Performing analyses on software application functionality and suggesting improvements.Ensuring effective front-end and back-end functionality of applications.Consulting with the software development team, internal users, and clients to improve application...
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Application Support Engineer
3 months ago
Cairo, Egypt new tech Full timeResponsibilities:Providing software application support under the supervision of the Senior Engineer.Performing analyses on software application functionality and suggesting improvements.Ensuring effective front-end and back-end functionality of applications.Consulting with the software development team, internal users, and clients to improve application...
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Application Support Specialist
3 months ago
Cairo, Egypt RATP Dev Mobility Cairo, Egypt Full timeCompany application administration: Deploy, configure, integrate, and test the implemented solution based on Technical and Business requirements.Work with multiple teams (external / internal) for successful resolution of issues and incidents.Delivering regular and customized training to teams within the businessExecution of database scripts/extracts as...
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Application Support Coordinator
3 months ago
Cairo, Egypt RATP Dev Mobility Cairo, Egypt Full timeApplicationsupportCoordinator is responsiblefor overseeing theinstallationandmaintenanceofsoftwareapplicationstostreamlinebusinessoperations.Theirdutiesincludeavarietyof application related activities: implementation,deployments,optimizingapplicationperformance, administration, data loading andperforming debugging procedures as needed. They will engage with...
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Junior Application Support
2 weeks ago
Cairo, Cairo, Egypt Ahly Medical Company Full timeProvide first level support for production issues across multiple applications, including problem identification, definition and implementation of short-term work around and coordination of long term software solution IT team and software suppliers.Ensure that the business application systems supported by the software suppliers are maintained to the highest...
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Application Support Summer Intern
2 months ago
Cairo, Egypt Henkel Full timeSupport in CSIS (corporate security standards) for application management.Support application managers in the operations of assigned applicationsSupport in some tasks (depending on technical knowledge) for the server administration and network management.Support the business in business managed applications for different areas (HR, Finance, Production etc)
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Enterprise Application support Specialist
3 months ago
Cairo, Egypt SSC Egypt Mea Full timeResponsibilities:▪Analyze and diagnose technical & functional issues in supported applications with full ownership and accountability▪Ensure raised tickets related to supported applications are being resolved efficiently and within SLA▪Perform root-cause analysis for major incidents and document them thoroughly▪Ensure efficient issue resolution of...
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Applications Support Senior Officer
4 weeks ago
Cairo, Egypt SSC Egypt Full time1. Analyze and diagnose technical problems in the supported applications in the production environment with full ownership and accountability over the production environment entailing fast restoration of services in case of outages.2. Perform the daily technical support tasks and handle the raised tickets related to in-domain Apps to properly close and reply...
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Digital Applications Support Senior Officer
2 weeks ago
Cairo, Cairo, Egypt SSC Egypt Full timeAnalyze and diagnose technical problems in the supported applications in the production environment with full ownership and accountability over the production environment entailing fast restoration of services in case of outages.Perform the daily technical support tasks and handle the raised tickets related to in-domain Apps to properly close and reply to...
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Application Support Engineer
4 weeks ago
Cairo, Egypt Giza Systems Egypt Full timeThe PostgreSQL Database Administrator (DBA) will be responsible for the operations, implementation, maintenance, and performance tuning of PostgreSQL database systems.This role involves ensuring the security, availability, and reliability of PostgreSQL databases to support the organization's applications and business operations Work with team members to...
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Senior Application Support Engineer
4 weeks ago
Cairo, Egypt Al Ahly Momkn For E-Payment Full timeA subsidiary of Al Ahly Capital Al Ahly Momkn is a fastevolving Fintech company committed to promoting secure convenient & seamless payment solutions and financial services for business owners service providers and consumers across Egypt.At Al Ahly Momkn we foster a culture of innovation collaboration and personal growth. We believe in empowering our...
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Application Support Engineer
4 weeks ago
Cairo, Egypt Giza Systems Egypt Full timeThe WebLogic Database Administrator (DBA) will be responsible for the design, implementation, maintenance, and performance tuning of WebLogic Server environments and associated databases.This role involves ensuring the availability, reliability, and security of WebLogic Server applications and databases to support the organization's IT infrastructure and...
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Application Support Engineer
2 months ago
Cairo, Egypt Giza Systems Egypt Full timeManage and maintain database systems to ensure optimal performance and reliability.Perform routine database maintenance tasks such as backups, restores, and updates.Troubleshoot and resolve database-related issues in a timely manner.Collaborate with cross-functional teams to support database requirements for various projects.Implement and enforce database...
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Cairo, Egypt Rawaj-HCM Full timeOracle Techno-Functional Application Support | ContractingBachelor’s degree in Computer Science/ Engineering or equivalent.A minimum of 5-7 years of experience in ERP implementation, both functionally and technically, with a focus on Finance and HR applications.Completion of an Oracle Forms Developer Course, covering Forms, Reports, SQL, and...
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Lead Application
4 weeks ago
Cairo, Egypt Allianz Egypt Full timeResponsibilities:• Understand clients' applications requirements and identify key application features.• Design creative prototypes based on specifications• Write high quality source code to program complete applications within deadlines• Perform unit and integration testing before launch.• Supports developers in all the...
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Lead Application
2 weeks ago
Cairo, Cairo, Egypt Allianz Egypt Full timeResponsibilities: Understand clients' applications requirements and identify key application features. Design creative prototypes based on specifications Write high quality source code to program complete applications within deadlines Perform unit and integration testing before launch. Supports developers in all the technical aspects. Troubleshoot...
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Business Applications Analyst
3 months ago
Cairo, Egypt RATP Dev Mobility Cairo, Egypt Full timeCompany application administration: Deploy, configure, integrate, and test the implemented solution based on Technical and Business requirements.Work with multiple teams (external / internal) for successful resolution of issues and incidents.Delivering regular and customized training to teams within the businessExecution of database scripts/extracts as...
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Middleware Application Specialist
2 weeks ago
Cairo, Cairo, Egypt Atos Cairo, Egypt Full timeResponsibilities:Collaborating on software development projects with the engineering, sales, and customer services departments.Liaising with clients and incorporating user-defined needs and feedback into application designs.Writing code and scripts for applications, as well as installing, maintaining, and testing applications.Providing clients with technical...
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Associate Application Engineer
3 months ago
Cairo, Egypt Siemens Digital Industries Software Cairo, Egypt Full timeResponsibilities:Collaborating on software development projects with the engineering, sales, and customer services departments.Liaising with clients and incorporating user-defined needs and feedback into application designs.Writing code and scripts for applications, as well as installing, maintaining, and testing applications.Providing clients with technical...
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Cards Applications Support Officer
2 weeks ago
Cairo, Cairo, Egypt SSC Egypt Full timeTitle: Automotive (iPhone) PhotographerSchedule: Full Time, Monday - FridayRoute: San Francisco, SerramonteDo you love cars, photography, and working independently outdoors? Pro-MotionPix is looking for a full-time Automotive Dealership (iPhone) Photographer in the San Francisco/Serramonte market to join our team to photograph and video dealership vehicles...