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Enterprise Application support Specialist

6 months ago

Cairo, Egypt SSC Egypt Mea Full time

Responsibilities:

▪Analyze and diagnose technical & functional issues in supported applications with full ownership and accountability

▪Ensure raised tickets related to supported applications are being resolved efficiently and within SLA

▪Perform root-cause analysis for major incidents and document them thoroughly

▪Ensure efficient issue resolution of all major incidents & outages for in-scope applications

▪Perform periodic health checks for all applications within the domain documenting thoroughly in the tracker

▪Perform the required change requests over production applications and ensure post-deployment sanity checks are done

▪Ensure monitoring is in place for applications in the domain and introduce new monitors when required through working with other IT teams