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Guest Service Manager
2 weeks ago
- Ensuring that the check-in and check-out process runs as smoothly as possible and that guests are escorted to the correct room.
- Responding to requests or complaints made by guests in a professional and polite manner in order to guarantee customer satisfaction.
- Implementing procedures to improve services offered with the aim of attracting more customers.
- Hiring and training staff in matters of professional conduct, and ensuring that there is enough staff at all times by organizing staffing schedules efficiently.
- Supporting service personnel with questions posed by guests and taking over from the support staff if any issues arise.
- Understanding what guest expectations are and anticipating problems in order to prevent complaints.
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Guest Services Representative
2 weeks ago
Cairo, Cairo, Egypt MGM Resorts Egypt Full timeResponsibilty:Greeting guests upon arrival and making them feel welcomed.Administering check-ins and check-outs.Providing front desk services to guests.Assigning rooms and taking care of administrative duties.Delivering mail and messages.Processing guest payments.Coordinating with bell service and staff management.Being a source of information to guests on...
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Guest Service Expert
3 months ago
Cairo, Egypt Marriott Hotels Egypt Full timeResponsiblity:Greeting guests upon arrival and making them feel welcomed.Administering check-ins and check-outs.Providing front desk services to guests.Assigning rooms and taking care of administrative duties.Delivering mail and messages.Processing guest payments.Coordinating with bell service and staff management.Being a source of information to guests on...
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Guest Service Agent
4 weeks ago
Cairo, Egypt Hilton hotel Egypt Full timeResponsibility• Achieve positive outcomes from Guest queries in a timely and efficient manner• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required• Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments•...
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Guest Service Agent
2 months ago
Cairo, Egypt Radisson Hotel Group Full timeIs available to register, process, and greet customers promptlyChecks the daily arrival listWelcomes customers to the hotelResponds to customer requests for information about the hotel and itssurroundingsArranges for special services requested by the customerStays current with developments in the hotel by reviewing the communication log book each shift;...
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Guest Experience Expert Guest Service Agent
3 months ago
Cairo, Egypt Marriott Hotels Egypt Full timeResponsibilities:Greeting guests upon arrival and making them feel welcomed.Administering check-ins and check-outs.Providing front desk services to guests.Assigning rooms and taking care of administrative duties.Delivering mail and messages.Processing guest payments.Coordinating with bell service and staff management.Being a source of information to guests...
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Guest Services Representative
3 months ago
Cairo, Egypt MGM Resorts Egypt Full timeResponsibilty:Greeting guests upon arrival and making them feel welcomed.Administering check-ins and check-outs.Providing front desk services to guests.Assigning rooms and taking care of administrative duties.Delivering mail and messages.Processing guest payments.Coordinating with bell service and staff management.Being a source of information to guests on...
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Guest Service Agent Receptionist
3 months ago
Cairo, Egypt Hilton Full timeGreeting guests upon arrival and making them feel welcomed.Administering check-ins and check-outs.Providing front desk services to guests.Assigning rooms and taking care of administrative duties.Delivering mail and messages.Processing guest payments.Coordinating with bell service and staff management.Being a source of information to guests on various matters...
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Guest Relations Manager
4 weeks ago
Cairo, Egypt Hilton hotel Egypt Full timeResponsibilities:• Meet, greet and direct Guests who enter the lobby area• Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements• Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner• Serve as a point of...
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Guest Experience Manager
2 weeks ago
Cairo, Cairo, Egypt JLL Full timeJLL supports the Whole You, personally and professionally.Job Title: Guest Experience ManagerThe role of Guest Experience Manager is to ensure the highest level of service is delivered to both visitors and colleagues in the Egypt Head Office.They will consistently deliver service excellence, managing the Guest Services team to provide a seamless visitor...
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Guest Relations Manager
4 weeks ago
Cairo, Egypt Marriott Full timeJob Number 24101102 Job Category Rooms & Guest Services Operations Location Marriott Mena House Cairo, 6 Pyramids Road, Cairo, Egypt, Egypt Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Supports all property operations, ensuring that the highest levels of hospitality and service are...
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Cairo, Egypt Marriott Full timeJob Number 24096100 Job Category Rooms & Guest Services Operations Location Sheraton Cairo Hotel & Casino, Galae Square, Cairo, Egypt, Egypt Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we...
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Assistant Guest Relations Manager
1 month ago
Cairo, Cairo, Egypt Marriott Full timeJob Number Job Category Rooms & Guest Services OperationsLocation Marriott Mena House Cairo, 6 Pyramids Road, Cairo, Egypt, EgyptSchedule Full-TimeLocated Remotely? NoRelocation? NoPosition Type Non-ManagementPOSITION SUMMARY- Respond to guest inquiries promptly and ensure their needs are met to their satisfaction. - Manage reservations, cancellations, and...
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Assistant Guest Relations Manager
2 weeks ago
Cairo, Cairo, Egypt Marriott Full timeJob Number Job Category Rooms & Guest Services OperationsLocation Marriott Mena House Cairo, 6 Pyramids Road, Cairo, Egypt, EgyptSchedule Full-TimeLocated Remotely? NoRelocation? NoPosition Type Non-ManagementPOSITION SUMMARY- Respond to guest inquiries promptly and ensure their needs are met to their satisfaction. - Manage reservations, cancellations, and...
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Mgr-guest Relations
3 weeks ago
Cairo, Egypt Marriott International, Inc Full time**Job Number** 24013886 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Cairo, Ring Road - Mirage City - P.O.Box 427, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Supports all property operations, ensuring that the...
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Guest Relations Supervisor
7 days ago
Cairo, Egypt Hilton Full timeA Guest Relations Executive directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. What will I be doing?As Guest Relations Executive, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure...
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Guest Experience Manager
3 months ago
Cairo, Egypt Four Seasons Hotels and Resorts Full timeWe are currently looking for Guest Experience Manager who part of the Rooms Management team and manages the hotel lobby and arrival/departure experience of hotel guests.We’re Looking For Talents With The Below Qualifications Reading, writing and oral proficiency in the English language.Bachelor’s degree.Pervious experience in related...
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Guest Experience Expert
2 weeks ago
Cairo, Cairo, Egypt Marriott International, Inc & Ritz Carlton Hotel Company L.L.C. Full timeGreeting guests upon arrival and making them feel welcomed.Administering check-ins and check-outs.Providing front desk services to guests.Assigning rooms and taking care of administrative duties.Delivering mail and messages.Processing guest payments.Coordinating with bell service and staff management.Being a source of information to guests on various matters...
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Guest Experience Expert
3 months ago
Cairo, Egypt Marriott International, Inc & Ritz Carlton Hotel Company L.L.C. Full timeGreeting guests upon arrival and making them feel welcomed.Administering check-ins and check-outs.Providing front desk services to guests.Assigning rooms and taking care of administrative duties.Delivering mail and messages.Processing guest payments.Coordinating with bell service and staff management.Being a source of information to guests on various matters...
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Guest Experience Expert
2 weeks ago
Cairo, Cairo, Egypt Marriott International, Inc & Ritz Carlton Hotel Company L.L.C. Full timeAdministering check-ins and check-outs.Providing front desk services to guests.Assigning rooms and taking care of administrative duties.Delivering mail and messages.Processing guest payments.Coordinating with bell service and staff management.Being a source of information to guests on various matters such as transport and restaurant advice.Processing meal...
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Guest Experience Expert
3 months ago
Cairo, Egypt Marriott International, Inc Full timeGreeting guests upon arrival and making them feel welcomed.Administering check-ins and check-outs.Providing front desk services to guests.Assigning rooms and taking care of administrative duties.Delivering mail and messages.Processing guest payments.Coordinating with bell service and staff management.Being a source of information to guests on various matters...