Guest Service Manager

2 weeks ago


Cairo, Egypt Four Seasons Hotels and Resorts Full time
  • Ensuring that the check-in and check-out process runs as smoothly as possible and that guests are escorted to the correct room.
  • Responding to requests or complaints made by guests in a professional and polite manner in order to guarantee customer satisfaction.
  • Implementing procedures to improve services offered with the aim of attracting more customers.
  • Hiring and training staff in matters of professional conduct, and ensuring that there is enough staff at all times by organizing staffing schedules efficiently.
  • Supporting service personnel with questions posed by guests and taking over from the support staff if any issues arise.
  • Understanding what guest expectations are and anticipating problems in order to prevent complaints.


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