Mall Operations Manager

4 weeks ago


Cairo, Egypt Talaat Moustafa Group Full time
Job Description
  • Develops a structured business plan for the mall covering all key components of mall operation
  • Develops and maintains a long term beneficial relationship with all existing tenants and Retail Groups to ensure continued and future business
  • Develops and implements approved procedures and systems across all mall functions to ensure smooth co-ordination/co-operation among various internal departments to facilitate business needs and deliver positive customer and tenant experiences
  • Prepare plans and schedules for regular and periodic maintenance in conjunction with relevant department heads and follow up on quality and execution
  • Follows up on the money collection owed from tenants and implementation of contractual terms
  • Resolves complaints and demands of tenants and work to remove the causes of the
  • Complaint and respond to their requests within the legal and contractual obligations
  • Follow legal procedures with respect to mall operations and tenant interactions
  • Develops and upkeep the corporate mall identity - ensure adherence to corporate brand guidelines
  • Take steps to improve customer services inside the mall
  • Performs other tasks as assigned.
Job Requirements
  • MBA in Management is preferred.
  • 5+ years of experience in mall management.
  • Strong business acumen and good technical knowledge of Commercial Facilities
  • Good Knowledge of managing leasing contracts and negotiation, exposure to tender management.


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