Operations Manager

1 month ago


Cairo, Egypt Tabby Full time
  • Assist in managing and mentoring a team of customer service representatives and supervisors to maintain a high-performance work environment.
  • Work closely with the Head of Contact Center to implement strategies for delivering exceptional customer service experiences and meeting or exceeding KPIs and customer satisfaction goals.
  • Supervise the daily operations of the contact center, including call handling, email support, live chat, and social media interactions.
  • Collaborate with cross-functional teams to maintain a seamless customer experience across all touchpoints.
  • Support training programs to enhance the skills and knowledge of customer service representatives, ensuring their ability to provide effective solutions.
  • Assist in maintaining operational policies and procedures, ensuring compliance with company standards and local regulations.
  • Contribute to workforce planning, scheduling, and resource allocation to meet customer demand and maintain service levels.
  • Participate in initiatives to optimize customer interaction channels, enhance self-service options, and implement innovative solutions to improve customer engagement.
  • Assist in addressing and resolving escalated customer issues and complaints.
  • Stay updated on industry trends, customer preferences, and emerging technologies.
  • Collaborate with the Head of Contact Center in preparing and presenting regular reports on contact center performance to senior management.

  • Operations Manager

    1 month ago


    Cairo, Egypt MAJID AL FUTTAIM Egypt Full time

    Responsibilities:Leadership, Planning & DeliveryEnsures the smooth operation of the cold side areas, (Slope, and Snow Park).Works closely with the Head of Operations Manager to secure topline, bottom-line revenues, policies, procedures and setting the Key Performance Indicators for each department.Ensures the development and maintenance of best practices...

  • Operations Manager

    1 month ago


    Cairo, Egypt Azadea Foundation Full time

    Job SummaryThe Operation Manager is responsible for effectively managing the Operation Department to ensure business objectives are met and contribute to the Financial targets of the assigned entity.Key Account abilities Provide managerial support and direction to the Procurement, Logistics, Inventory, Stores Services and Loss Prevention functions Provide...

  • Operations Manager

    1 month ago


    Cairo, Cairo, Egypt Azadea Foundation Full time

    Job SummaryThe Operation Manager is responsible for effectively managing the Operation Department to ensure business objectives are met and contribute to the Financial targets of the assigned entity.Key Account abilitiesProvide managerial support and direction to the Procurement, Logistics, Inventory, Stores Services and Loss Prevention functions Provide...

  • Operations Manager

    1 month ago


    Cairo, Egypt WeDeliver Full time

    Operational Strategy:Develop and implement operational strategies to ensure the efficient and effective functioning of the ride-hailing service.Analyze market trends, competitive landscape, and customer feedback to identify areas for improvement and growth.Driver Management:Recruit, train, and manage a team of drivers to ensure a reliable and professional...

  • Operations Manager

    3 weeks ago


    Cairo, Egypt Global Blockchain Show Full time

    Operations ManagerQualifications and Skills:Bachelor's degree in Event Management, Hospitality, Business, or a related field. Relevant certifications are a plus.Proven experience (5+ years) in event operations, production, or related roles.Strong project management skills with a track record of successfully managing complex events.Excellent...

  • Operations Manager

    1 month ago


    Cairo, Egypt amazon egypt Full time

    - Own deployment of Continuous Improvement of network standards, in collaboration with MENA Process Owners, MENA ACES and local Process Managers- Monitor operations of the assigned sites and suggest & deploy improvements- Serve as a liaison between the internal and external stakeholders keeping in mind the objectives, limits, conformance and information...

  • Operations Manager

    4 weeks ago


    Cairo, Egypt SSC Egypt Full time

    Putting plans for organizing staffing to run the plant services department in efficient way to cut cost and improve profitabilityPrepare & implement public relations & strategies to improve our company image & profile with our major clients to maximize our market share & total turn overLead improvement in all sub departments and maximization of owners...


  • Cairo, Cairo, Egypt UN Women Full time

    Job DescriptionDescription –>UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and...

  • Operations Manager

    1 month ago


    Cairo, Egypt interact egypt Full time

    Responsibilities:Collaborating with relevant parties to create a budget.Overseeing money handling, accounting, and bank processes.Employing strategies to ensure the company’s growth.Implementing plans to address stock losses and theft.Employing means to control company costs.Generating financial reports.Conducting performance reviews judiciously and...


  • Cairo, Egypt Talaat Moustafa Group Full time

    Job DescriptionDevelops a structured business plan for the mall covering all key components of mall operationDevelops and maintains a long term beneficial relationship with all existing tenants and Retail Groups to ensure continued and future businessDevelops and implements approved procedures and systems across all mall functions to ensure smooth...


  • Cairo, Egypt Vendors Egypt Full time

    Responsibilty:Managing different branches and offices, and analyzing operations and staff performance.Liaising with different departments to come up with improvement strategies.Developing and implementing various quality control methods.Scheduling training sessions and workshops for new and existing staff members.Assisting with recruitment and onboarding...

  • Operations Manager MF

    1 month ago


    Cairo, Egypt Amazon Full time

    Operations Manager M/FBasic Qualifications 3+ years of employee and performance management experienceBachelor's degree or equivalent, or 3+ years of Amazon (blue badge/FTE) experienceWork a flexible schedule/shift/work area, including weekends, nights, and/or holidays Preferred Qualifications 2+ years of performance metrics, process improvement or lean...

  • Operations Manager

    1 month ago


    Cairo, Egypt Accor Egypt Full time

    Responsibilities:Provide inspired leadership for the organization.Make important policy, planning, and strategy decisions.Develop, implement, and review operational policies and procedures.Assist HR with recruiting when necessary.Help promote a company culture that encourages top performance and high morale.Oversee budgeting, reporting, planning, and...

  • Operations Manager

    1 month ago


    Cairo, Egypt NowPay Egypt Full time

    Provide inspired leadership for the organization.Make important policy, planning, and strategy decisions.Develop, implement, and review operational policies and procedures.Assist HR with recruiting when necessary.Help promote a company culture that encourages top performance and high morale.Oversee budgeting, reporting, planning, and auditing.Work with...


  • Cairo, Egypt WeDeliver Full time

    Car Leasing Management: Oversee the vehicle leasing process dedicated to gig workers working with ride-hailing apps.Develop and implement strategies to optimize car leasing operations for maximum efficiency and cost-effectiveness. Maintenance Schedule Management: Create and manage maintenance schedules to ensure fleet vehicles are in optimal condition for...


  • Cairo, Egypt الجامعة الامريكية Full time

    Supervising the learning factory's day-to-day operation and activitiesEnsuring assigned learning factory's readiness for any technical task within its predetermined missionSupporting users in implementing and operating their projects by facilitating and enabling the users’ access to the right equipment and ensuring the effectiveness of their...

  • Operation Director

    1 month ago


    Cairo, Egypt Alhamd Contracting Company Full time

    Job Description Oversee all building operations, maintenance and major repairs in compliance with the building code and requirements. (HVAC, Roof, Irrigation, Electrical, Cameras and PlumbingInsure all the building permits and inspections are secured in compliance with legal requirements. (fire, police, parking, elevator, irrigation systems and...


  • Cairo, Egypt Deel Full time

    Duties Executing on the Deel's global expansion strategy across operations, products, and new marketsEnd-to-end project management on top business priorities including identifying opportunities, scoping projects, and driving cross-functional implementationCreating data driven recommendations by accessing, analyzing, and synthesizing large data...

  • Operations Manager

    1 month ago


    Cairo, Egypt Talent Pal Full time

    Reporting to the Finance Director you will be responsible for; ensuring the effective running of the Operations and Logistics functions of the company including providing strategic and operational direction. Provide clear and effective day to day leadership, management, guidance and mentoring. Improve team cohension and effectiveness and lead continuous...


  • Cairo, Egypt World Health Organziation Full time

    • Manage the team, guide, and ensure implementation of the response plan. Set standards and norms, develop and disseminate technical guidance and validate training, resource mobilization and communication materials.• Under the guidance of the Incident Manager, manage the coverage of all health operations in support to the MOH, work with partners...