O2C Demand Capture Associate

4 months ago


Cairo, Egypt Nestlé Full time
  • Capture demand through both manual and electronic order methods.
  • Prioritize order processing speed and accuracy to meet established service level agreements (SLAs).
  • Handle situations where digital order capture isn't available and complete orders manually.

Exception Management:

  • Identify and report system failures encountered during the order capture process.
  • Collaborate with the Center of Competence (CoC) and Master Data teams to resolve exceptions and system failures related to electronic and digital order capture within defined SLAs.
  • Document all changes made within the order capture process to pinpoint recurring issues and identify root causes of failures.

Continuous Improvement:

  • Participate in NCE (Nestlé Customer Excellence) operational review meetings.
  • Contribute ideas for continuous improvement of the demand capture process.


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