Regional Senior Specialist Customer Service Franchise Partners

4 weeks ago


Cairo, Egypt adidas egypt Full time
  • Promptly responding to customer queries via email, live chat, video, phone, and social media channels.
  • Immediately escalating serious complaints or issues that you are not equipped to deal with.
  • Liaising with colleagues or managers to find the best solutions to customers’ issues.
  • Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
  • Maintaining a polite, helpful, and professional manner at all times.
  • Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.


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