Contact Center Analyst

Contact Center Analyst is the operational specialist capable of applying operational knowledge to drive initiatives & process improvements through continuous assessments and analysis to provide top-notch serviceA DAY IN THE LIFE ...Execute accurately and timely daily operational activities below: Extract OR reports and operational analysis reports and...

Handling clients over the phoneGraduates, both genders flexible with rotation shifts for males Military status exempted is a must.Raya Contact Center The leading Business Process Outsourcing Service provider in the EMEA region. World-class Business Process Outsourcing Service Provider offering contact center services, back office services, inside sales...

Call Center Agent خدمة عملاء بالعربي Good & Very good English Fresh graduate Able to work on rotational sifts (24/7) for males. Military status (defined for males) University degreeRaya Contact CenterThe leading Business Process Outsourcing Service provider in the EMEA region. World-class Business Process Outsourcing Service Provider offering...

Call Center Agent Offshore projectRequirements: Must have good computer skills and ability to type at least 20 wpm Must have the ability to demonstrate world class customer service, explain the product and service offerings, and build rapport with the customer Excellent data entry, MS Word and internet navigation skills Clear, distinct voice Must have...

About the Job Medical customer service adviser (Over the phone) for one of the leading laboratories in Egypt, We offer both full time and part time opportunities.Pharmaceutical Call Center Vacancy to answer customers' inquiries Job Description: Handling labs' customers over the phone Providing test results for customer. Providing test conditions and other...

Excellent English - Fresh graduate ( Males only ) - Typing Speed 30 WPM for English minimum - Excellent business writing skills - Able to work on rotational sifts (24/7) - Military status (defined for males) - University degree - IELTS is a plusRaya Contact Center The leading Business Process Outsourcing Service provider in the EMEA region. World-class...

Raya OSN Project Call Center Offshore Advisor is now needed : Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.Must have good computer skills and ability to type at least 20 wpm Must have the ability to demonstrate world class customer service, explain the product and service offerings, and...

» Call center back ground is preferred » Excellent understanding for all physical problems and its solutions Very good network background » Very good English » Fresh graduate » Able to work on rotational sifts (24/7) for males and till 10:00 PM for females » Military status (defined for males) » CCNA certified (preferred) » Call center back ground is...

EMAIL & CHATTING Offshore Account Advisor Fluent English. » Fresh graduate Males and Females » Typing Speed 30 WPM for English minimum » Excellent business writing skills » Able to work on rotational sifts (24/7) » Military status (defined for males) » University degreeRaya Contact CenterThe leading Business Process Outsourcing Service provider in the...

Available Vacancies: Customer service vacancies (Arabic and English) in several accounts. You will be hired in the best account that fits you based on your educational background, skills and English proficiency.Job description: Handles customer inquiries from beginning of the inquiry to it's closing Resolves customer complaints & problems aiming for customer...

وظائف لخريجين صيدلة - طب بيطريزراعة - علوم علاج طبيعي - معاهد تمريض فرصة في واحدة من أكبر المعامل الطبية في الشرق الأوسط تقوم بتوظيف عدد كبير من خريجين الكليات العلمية، بوظيفة خدمة عملاء طبية (عن طريق...

Responsible for driving all inbound and outbound sales and service initiatives across HBEG contact centers in liaison with product and distribution managers ensuring adequate sales knowledge and incentive schemes are in place.Contribute to the resource capacity planning of HBEG contact centers by providing timely and accurate business input on campaigns,...

Lead and motivate a team of contact center agents, ensuring performance targets and service level agreements are consistently met or exceeded.Monitor and manage team KPIs, including call handling times, first call resolution, customer satisfaction scores, and other relevant metrics.Conduct regular team meetings to communicate updates, share performance...

Responsibilities:Receiving or making a high volume of calls from or to customers.Striving to achieve first call resolution and maintain the quality of service provided by the call center.Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.Responding efficiently to customers and...

Oversee daily operations within the contact center, ensuring adherence to policies and quality standards.Lead, inspire, and develop a team of agents to deliver exceptional customer service in Spanish.Analyse performance metrics to identify areas for improvement and implement proactive solutions.Manage customer queries and complaints, ensuring swift and...

Responsible for driving all inbound and outbound sales and service initiatives across HBEG contact centers in liaison with product and distribution managers ensuring adequate sales knowledge and incentive schemes are in place.Contribute to the resource capacity planning of HBEG contact centers by providing timely and accurate business input on campaigns,...

Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.Building lasting relationships with clients and other call center team members based on trust and...

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Engaging in active listening with callers, confirming or clarifying information and diffusing...

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Engaging in active listening with callers, confirming or clarifying information and diffusing...

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Engaging in active listening with callers, confirming or clarifying information and diffusing...