ITSM Manager

Handel RAYA Customer users consulting to apply the ITIL / ITSM best practices-Gather, analyze customer requirements and map the needs to the ITSM solutions-Handle implementation, integration, customization and support of Service Management / Monitoring / Automation tools-Conduct UAT and ensure processes and Configurations are properly documented- Integrate...

Overview: The ServiceNow & Integrations Specialist is part of the IT Operations team within the PepsiCo CTO Organization in Cairo. - Be the part of a global engineering team responsible for designing, developing, and deploying ServiceNow solutions. - Implement ITSM modules, workflow customization, ticketing, process automation, report development, dashboard...

Responsible for the overall ServiceNow ITSM application Development, which includes, maintenance, enhancements, and project involvement including the set-up of interfaces with other applications / platforms.Implements the principles to be able to perform the necessary tasks to design, develop, and customize applications.Align with the Manager, Architects,...

As part of onsite client facing team, work closely with ServiceNow functional team to lead and drive technical solution design sessions for assigned ServiceNow applicationsA proven track record in ITSM project management, ideally with a strong background in delivering strategic ServiceNow IT Service management solutions in the financial industryOwns the...

Job Description:As a member of the onsite client-facing team, collaborate closely with the ServiceNow functional team to lead technical solution design sessions for designated ServiceNow applications.Demonstrate a solid track record in ITSM project management, particularly in delivering strategic ServiceNow IT Service management solutions within the...

Ensure coordination and management of IT Help Desk and the timely resolution of requests according to SLAs.Have a deep understanding of dubizzle Egypt IT applications and core infrastructure.Provide Support for all IT related mattersProvide IT induction to new employees.Research and identify solutions to software and hardware issuesDiagnose and troubleshoot...

Job DescriptionIdentify business growth opportunities while being fully aware of Khwarizm’s offerings and market/competitionMust identify, prospects and new customers through strategic partnersLeads negotiations, coordinates complex decision-making process, and overcomes obstacles to capture new business opportunitiesDrive business growth (revenue)...

Job DescriptionIT Admin position, responsible for managing the IT (Service Desk and Infrastructure) of the local structure for organizing and managing the relationships between users and the IT department of the company. You will ensure the management of incidents and IT requests on a daily basis (Service Desk)You will maintain the local computers to the...

This is a remote position. Job Location: Saudi Arabia Opportunity Type: On-Site / On-Shore Directly on Client Payroll. Required Expertise Level of Network, Security and Troubleshooting Skills to Configure / Monitor on-premises, Security / Devices and resolves issues during outages while conforming to enterprise ITSM processes. Console Maintenance,...

GovFirst is currently seeking a Network Engineer to support the Department of State (DOS) by providing project design and implementation support to the DOS Wi-Fi program.This position is located in Washington D.C. The successful candidate will be responsible for the following:Develop detailed project quotesAssess new embassy and consulate site requirements...