Service Desk Agents Russian Speakers
4 weeks ago
3 months contract with Sutton Housing Partnership
Job Summary:
The ideal candidate does not need Housing experience but must have good telephone and admin skills, be resilient, empathetic and manage residents expectations firmly and respectfully.
Sample Key Duties/Accountabilities:
To be the first point of contact for customers and visitors; dealing effectively with customer enquiries by phone, email, post and face to face, professionally and respectfully in line with SHP s service standards and the New Deal.
Provide excellent advice and information to residents on all matters in relation to their tenancy, Welfare Benefits, Universal Credit, tenancy sustainment, community development and older persons housing in a consistent and professional manner.
To act promptly and professionally in respect of all reports of anti-social behaviour and other breaches of tenancy conditions.
Promptly respond to all reports of domestic abuse and escalate these to the Domestic Abuse Officer and Housing Manager to ensure this is responded to appropriately in line with SHP s Policies and Procedures.
To make low level rent arrears repayment agreements in line with our Rent Arrears Recovery Procedures and escalate high level arrears to the appropriate Housing Manager.
Actively encourage take up of direct debit as a payment method to reduce rent arrears and indebtedness.
Refer to the Council s Fraud Team when there is suspicion of possible tenancy or benefit fraud.
Essential Experience Required:
Proven experience of providing excellent customer service.
Consistently works to a high standard and seeks to continually improve.
Proven ability to provide accurate and clear responses to routine customer enquiries in writing, face to face, via digital media or by telephone.
Communicate calmly, clearly and appropriately, in person and on the telephone, with a wide variety of vulnerable people, especially in stressful and difficult situations.
Listens, anticipates and seeks to exceed the expectations and needs of our residents.
Competent in using Microsoft Office and G Suite.
Be literate and numerate to a level required to do the job.
Additional information to note:
This position is covering a three-month secondment.
There is a requirement to be in the office most of the week, we also provide reception cover for holidays and at lunch times)
The closing date for this position is ASAP.
-
Service Desk Agents French Speakers
2 months ago
Cairo, Egypt Atos Cairo, Egypt Full timeResponsibilities:Testing and analyzing IT system and software performance.Resolving incoming client and personnel IT queries remotely via email and phone, or at the office.Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.Avoiding service interruptions by performing system installations, updates, and maintenance...
-
Front Desk Agent
1 month ago
Cairo, Egypt Rotana Hotel Full timeJob DescriptionWe are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such...
-
CS Agent
2 months ago
Cairo, Egypt Nok Human Capital Full timeNOK Human Capital is hiring English Customer Service Agents for a US Fitness company.Requirements:* C1 English speakers.* Graduates* Excellent communication skills.* Flexible with overnight shift.Working conditions:* Location: Maadi Technology Park* 2 days off rotational* 9 working hours including 1 hour breakBenefits:* Medical insurance* TransportationIf...
-
CS Agent
4 weeks ago
Cairo, Egypt Nok Human Capital Full timeNOK Human Capital is hiring English Customer Service Agents for a US Fitness company.Requirements:* C1 English speakers.* Graduates* Excellent communication skills.* Flexible with overnight shift.Working conditions:* Location: Maadi Technology Park* 2 days off rotational* 9 working hours including 1 hour breakBenefits:* Medical insurance* TransportationIf...
-
Guest Relations Russian Speaker
2 weeks ago
Cairo, Cairo, Egypt Hilton Full timeGreeting guests upon arrival and making them feel welcomed.Administering check-ins and check-outs.Providing front desk services to guests.Assigning rooms and taking care of administrative duties.Delivering mail and messages.Processing guest payments.Coordinating with bell service and staff management.Being a source of information to guests on various matters...
-
Guest Relations Russian Speaker
2 months ago
Cairo, Egypt Hilton Full timeGreeting guests upon arrival and making them feel welcomed.Administering check-ins and check-outs.Providing front desk services to guests.Assigning rooms and taking care of administrative duties.Delivering mail and messages.Processing guest payments.Coordinating with bell service and staff management.Being a source of information to guests on various matters...
-
IT Service Desk
3 months ago
Cairo, Egypt Givaudan Egypt Full timeTroubleshoot and provide first-level support on Service Desk calls spanning a wide range of applications, systems, and hardware.Create detailed service desk calls in the AskMe (ServiceNow) tool, monitor, chase resolver groups, and keep users informed of progress through the lifecycle of the call, from inception through to resolution.Build/rebuild...
-
Front Desk Agent
1 month ago
Cairo, Egypt grand rotana resort & spa egypt Full timeProvide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed• Conduct in room & hotel familiarization and assist...
-
Front Desk Agent
2 weeks ago
Cairo, Cairo, Egypt grand rotana resort & spa egypt Full timeProvide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed Conduct in room & hotel familiarization and assist guest in...
-
Front Desk Agent
3 months ago
Cairo, Egypt Marriott Hotels Egypt Full timeResponsibilities:Greet guests and provide them with superb customer service.Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.Answer all client questions and incoming calls.Redirect phone calls to the appropriate department and take down messages.Accept all letters and packages, and...
-
CS Agent
2 weeks ago
Cairo, Cairo, Egypt Nok Human Capital Full timeNOK Human Capital is hiring "English Customer Service Agents" for a US Fitness company. Requirements: C1 English speakers. Graduates Excellent communication skills. Flexible with overnight shift. Working conditions: Location: Maadi Technology Park 2 days off rotational 9 working hours including 1 hour break Benefits: Medical insurance Transportation If you...
-
Service Desk Agents English Speakers
2 months ago
Cairo, Egypt Atos Full timeAbout the position The Analyst will work within the team of Financial Planning & Analysis to assist with the development, implementation, and maintenance of key reports, under the supervision of the team leader in Americas Hub.The Analyst knows well the cycle of FP&A: planning, monitoring, and reporting. The person will be able to assist with business...
-
Service Desk Agents English Speakers
4 weeks ago
Cairo, Egypt Atos Full timeAbout the position The Analyst will work within the team of Financial Planning & Analysis to assist with the development, implementation, and maintenance of key reports, under the supervision of the team leader in Americas Hub.The Analyst knows well the cycle of FP&A: planning, monitoring, and reporting. The person will be able to assist with business...
-
Desk Manager
2 months ago
Cairo, Egypt Hilton Full timeDefining and implementing front desk objectives and procedures.Hiring and training staff and managing the shift schedules.Tending to guests' complaints and questions and providing exceptional customer service.Ensuring that the front desk and reception area is kept clean and organized.Maintaining front desk office supplies and equipment.Managing budgets,...
-
Desk Manager
2 weeks ago
Cairo, Cairo, Egypt Hilton Full timeDefining and implementing front desk objectives and procedures.Hiring and training staff and managing the shift schedules.Tending to guests' complaints and questions and providing exceptional customer service.Ensuring that the front desk and reception area is kept clean and organized.Maintaining front desk office supplies and equipment.Managing budgets,...
-
Desk Manager
4 weeks ago
Cairo, Egypt Hilton Full timeDefining and implementing front desk objectives and procedures.Hiring and training staff and managing the shift schedules.Tending to guests' complaints and questions and providing exceptional customer service.Ensuring that the front desk and reception area is kept clean and organized.Maintaining front desk office supplies and equipment.Managing budgets,...
-
Cairo, Cairo, Egypt Foundever™ Full timeAbout FoundeverTM FoundeverTM is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a...
-
Cairo, Cairo, Egypt Foundever™ Full timeAbout FoundeverTM FoundeverTM is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a...
-
Cairo, Egypt Foundever™ Full timeAbout Foundever™ Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and...
-
Front Desk Administrator
2 months ago
Cairo, Egypt LBH Egypt Cairo, Egypt Full timeResponsibilities:Defining and implementing front desk objectives and procedures.Hiring and training staff and managing the shift schedules.Tending to guests' complaints and questions and providing exceptional customer service.Ensuring that the front desk and reception area is kept clean and organized.Maintaining front desk office supplies and...