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After Sales Engineer

5 months ago

Cairo, Egypt Rekrut by Talent 360 egypt Full time
  • Set-up and Monitoring systems for efficiency performance department and operations of after-sales and maintenance.
  • Following up service centers requests of spare parts or repair jobs.
  • Collecting voice of customers VOC from service centers or end user complains.
  • Calculating expenditures and supervising maintenance budgets and estimating costs for their procedures.
  • Ensure that all technicians and maintenance personnel adhere to safety rules.
  • Organizing and performing the duties of technicians and maintenance staff.
  • Contributing to identifying the necessary training needs for the department’s employees and approving them in coordination with the human resources department.
  • Following up spare parts list stock and generate P/O at time to guarantee spare parts availability.
  • Tracking the usage of spare parts of both components and tools.
  • Reporting analysis of all incoming and outgoing tasks.
  • Stick to quality specifications for all processes.
  • Develop a qualified and efficient Home Appliance services team to execute the service plan.