Account Manager

4 weeks ago


Cairo, Egypt BayanTech Full time

Responsibilities

  • Serve as the lead point of contact for all customer account management matters
  • Build and maintain strong longlasting client relationships
  • Negotiate contracts and close agreements to maximize profits
  • Develop trusted advisor relationships with key accounts customer stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
  • Prepare reports on account status
  • Collaborate with sales team to identify and grow opportunities within territory
  • Assist with challenging client requests or issue escalations as needed

Requirements and skills

  • 24 years of experience in the translation/localization industry
  • BA/BS degree in Business Administration Sales or relevant field
  • Fluent English spoken and written.
  • Demonstrable ability to communicate present and influence key stakeholders at all levels of an organization including executive and Clevel
  • Solid experience with CRM software (e.g. Salesforce Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
  • Experience delivering clientfocused solutions to customer needs
  • Proven ability to juggle multiple account management projects at a time while maintaining sharp attention to detail
  • Excellent listening negotiation and presentation abilities
  • Strong verbal and written communication skills

Remote Work :

No


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