Spa Director

1 month ago

Cairo, Egypt Hilton hotel Egypt Full time
Responsibilities:

• Manage overall operations of the spa.
• Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards.
• Ensure client experience is proficient including bookings, payments, and consultation cards.
• Managing spa team members and beauty therapists to ensure high motivation, provision of high quality service and ongoing development.
• Drive team to meet and exceed agreed revenue targets through a creative approach to delivering alternative programmes to core fitness-based schemes.
• Meeting department annual budget and be accountable for maintaining and operating within financial targets as well as net movement.
• Manage customer feedback effectively to ensure continuous service and programme improvement.
• Instil brand values and standards to maintain quality on a daily basis.
• Liaise with other hotel departments.

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