Telephone Operator
2 months ago
Job Number
Job Category Rooms & Guest Services Operations
Location Le Méridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We're looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
-
CCTV Operator
4 months ago
Cairo, Cairo, Egypt MAA ALTHAHAB Full timeWho We Are:Maa-Althahab is a Subsidiary brand from MAISON DE MAA Group, a leading and most famous fragrance brand in the Middle East and Africa. Founded in 2006, the company pursued innovative thinking in making unique global perfumes which match the lifestyles and personalities of all clients.Job Overview:Operating and monitoring all surveillance security...
-
Senior Associate
4 months ago
Cairo, Cairo, Egypt CRIF S.p.A. Full timeCRIF is a global company which supports and creates value for financial institutions, businesses and consumers, in a way in which they can make informed decisions. Established in 1988 in Bologna (Italy), CRIF has an international presence, operating over four continents (Europe, America, Africa and Asia). CRIF is currently the market leader in continental...
-
Operator-Room Service
4 weeks ago
Cairo, Cairo, Egypt Marriott Full timeJob Number Job Category Food and Beverage & CulinaryLocation The St. Regis Cairo, 1189 Nile Corniche, Downtown, Cairo, Egypt, EgyptSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYTake room service orders over the phone. Answer questions on menu selections, and check with kitchen staff. Answer guest questions or...
-
Operator-Room Service
2 months ago
Cairo, Cairo, Egypt Marriott International Full timeJob Number Job Category Food and Beverage & CulinaryLocation The St. Regis Cairo, 1189 Nile Corniche, Downtown, Cairo, Egypt, Egypt VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYTake room service orders over the phone. Answer questions on menu selections, and check with kitchen staff. Answer guest...
-
BSD Supervisor
2 months ago
Cairo, Cairo, Egypt Marriott International Full timeJob Number Job Category Rooms & Guest Services OperationsLocation The St. Regis Cairo, 1189 Nile Corniche, Downtown, Cairo, Egypt, Egypt VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYAnswer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or...
-
Customer Support Engineer, Frontline
2 months ago
Cairo, Cairo, Egypt Commvault Full timeAbout Commvault Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company's unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence,...
-
Parking Valet
4 weeks ago
Cairo, Cairo, Egypt Marriott Full timeJob Number Job Category Rooms & Guest Services OperationsLocation JW Marriott Residences New Cairo Al Jazi First, 42 El Hegaz Street Mohandessin, Giza, Cairo, Egypt, EgyptSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYMonitor and direct personal and commercial vehicle traffic on property, including guest...
-
Laundry Valet
2 months ago
Cairo, Cairo, Egypt Marriott Full timeJob Number Job Category Housekeeping & LaundryLocation The Nile Ritz-Carlton Cairo, 1113 Corniche El Nil, Cairo, Egypt, EgyptSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYReceive, document, and separate soiled linens, terry, uniforms, and/or clothing. Identify stained or damaged items. Operate and monitor...
-
Audio Visual Manager
1 month ago
Cairo, Cairo, Egypt Marriott Full timeJob Number Job Category Event ManagementLocation Cairo Marriott Hotel & Omar Khayyam Casino, 16 Saray El Gezira Street, Cairo, Egypt, EgyptSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYResponsible for audio-visual presentations in the property's meeting space. The position ensures the highest level of service during...
-
MgrTrainee-Tahseen
2 months ago
Cairo, Cairo, Egypt Marriott Full timeJob Number Job Category Management Development Programs/InternsLocation Le Méridien Cairo Airport, Cairo International Airport, Cairo, Egypt, EgyptSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementJOB SUMMARYTahseen, an interdisciplinary hospitality leadership development program; aims at successfully driving increased levels of...
-
Outlet Manager
1 month ago
Cairo, Cairo, Egypt Marriott Full timeJob Number Job Category Food and Beverage & CulinaryLocation The St. Regis Cairo, 1189 Nile Corniche, Downtown, Cairo, Egypt, EgyptSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAreas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu...
-
Engineering Admin
4 weeks ago
Cairo, Cairo, Egypt Marriott Full timeJob Number Job Category AdministrativeLocation JW Marriott Residences New Cairo Al Jazi First, 42 El Hegaz Street Mohandessin, Giza, Cairo, Egypt, EgyptSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYServe as the point of contact for clients and communicate with them by phone and email to respond to questions and...
-
MgrTrainee-Tahseen - Front Office
1 month ago
Cairo, Cairo, Egypt Marriott International Full timeJob Number Job Category Management Development Programs/InternsLocation JW Marriott Hotel Cairo, Ring Road- Mirage City- P.O.Box 427, Cairo, Egypt, Egypt VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementJOB SUMMARYTahseen, an interdisciplinary hospitality leadership development program; aims at successfully driving...
-
Loss Prevention Manager
2 months ago
Cairo, Cairo, Egypt Marriott International Full timeJob Number Job Category Rooms & Guest Services OperationsLocation JW Marriott Residences New Cairo Al Jazi First, 42 El Hegaz Street Mohandessin, Giza, Cairo, Egypt, Egypt VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARYManages the daily functions of the department to ensure protection of property assets,...
-
Guest Relations Supervisor
4 weeks ago
Cairo, Cairo, Egypt Marriott Full timeJob Number Job Category Rooms & Guest Services OperationsLocation JW Marriott Residences New Cairo Al Jazi First, 42 El Hegaz Street Mohandessin, Giza, Cairo, Egypt, EgyptSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYRespond to any questions from guests and follow up with guests to ensure their requests have...
-
Residential Concierge Agent
4 weeks ago
Cairo, Cairo, Egypt Marriott Full timeJob Number Job Category Rooms & Guest Services OperationsLocation JW Marriott Residences New Cairo Al Jazi First, 42 El Hegaz Street Mohandessin, Giza, Cairo, Egypt, EgyptSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYMonitor club lounge for seating availability, service, safety, and wellbeing of guests....
-
Restaurant Manager
4 months ago
Cairo, Cairo, Egypt Marriott Full timeJob Number Job Category Food and Beverage & CulinaryLocation The Nile Ritz-Carlton Cairo, 1113 Corniche El Nil, Cairo, Egypt, EgyptSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAreas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu...
-
Recreation Supervisor
4 weeks ago
Cairo, Cairo, Egypt Marriott Full timeJob Number Job Category Golf, Fitness, & EntertainmentLocation JW Marriott Residences New Cairo Al Jazi First, 42 El Hegaz Street Mohandessin, Giza, Cairo, Egypt, EgyptSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYCreate recreational activity agendas and advertisements using publishing software. Conduct...
-
field security associate
2 months ago
Cairo, Cairo, Egypt UNDSS - Department of Safety and Security Full timeOrg. Setting and ReportingThe Department of Safety and Security (UNDSS) is responsible for providing leadership, operational support and oversight of the United Nations security management system (UNSMS) globally. As a global leader in security risk management principles, UNDSS enables the safe and effective delivery of United Nations programmes and...
-
Telephone Operator
2 months ago
Cairo, Egypt Marriott Full timeJob Number 24137048 Job Category Rooms & Guest Services Operations Location Le Méridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Answer, record, log, and process all guest calls, requests, questions, or...
-
Telephone Operator
4 months ago
Cairo, Egypt Marriot International Full timeAnswer, record, record and process all guest calls, requests, questions or concerns. Manage the telephone exchange station. Process guest requests for wake-up calls, caller ID, do not disturb, call forwarding, teleconferencing, TDD calls, and unrecorded guest calls. Inform guests of any messages they have received. Monitor busy or unattended lines, stay in...
-
Telephone Operator
3 months ago
Cairo, Egypt Marriott International, Inc Full time**İş Numarası** 24101125 **İş Kategorisi** Rooms & Guest Services Operations **Lokasyon** Le Méridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt HARİTADA GÖRÜNTÜLE **Çizelge** Full-Time **Uzakta mı bulundu?** N **Konum değişikliği mi?** N **Pozisyon Türü** Non-Management - Marriott International, fırsat eşitliği...
-
Telephone Operator Royal Service Agent
3 months ago
Cairo, Egypt Accor Full timeConsistently offer professional, friendly and engaging serviceService focused personality is essentialAnswer telephone and email inquiries in a timely mannerAssist guests regarding hotel facilities in an informative and helpful wayProcess all external and internal calls either by redirecting calls or assisting the guestTake ownership of the guest’s...
-
AYS Agent Telephone Operator
4 months ago
Cairo, Egypt Precision Hire Solution Full timeJob Number Job Category Rooms & Guest Services Operations Location Marriott Mena House Cairo 6 Pyramids Road Cairo Egypt Egypt VIEW ON MAP Schedule FullTime Located Remotely N Relocation N Position Type NonManagement POSITION SUMMARY Answer record and process all guest requests questions or concerns via telephone email chat and mobile communication...
-
Telephone Operator
4 months ago
Cairo, Egypt Marriott International, Inc Full time**職務編號** 23207177 **工作類別** Rooms & Guest Services Operations **地點** Le Méridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt 在地圖中查看 **工作編制** Full-Time **身處外地?** N **願意海外赴任?** N **職位類型 管理**...
-
Telephone Supervisor
7 days ago
Cairo, Egypt Waldorf Astoria Heliopolis Towers Hotel Full timeDescriptionWaldorf Astoria has continued to pioneer exceptional experiences that redefine the art of hospitality; Join our team and be part of a legacy where we shape the future of luxury hospitality.It's not just a job vacancy, we will help you elevate your career by offering a variety of learning & development programs, career growth & thousands of...
-
Telephone Operator
4 months ago
Cairo, Egypt Rotana Hotel Egypt Full timeResponsibilities:Creating, updating, and distributing a call directory to all departments.Answering, screening, and forwarding calls in a professional and courteous manner.Handling general phone inquiries about the organization.Directing external calls to designated departments or individuals.Transferring internal calls across departments and between...
-
Telephone Operator
4 months ago
Cairo, Egypt Hilton Egypt Full timeCreating, updating, and distributing a call directory to all departments.Answering, screening, and forwarding calls in a professional and courteous manner.Handling general phone inquiries about the organization.Directing external calls to designated departments or individuals.Transferring internal calls across departments and between staff.Setting up and...
-
BSD Supervisor Telephone Operator Supervisor
3 months ago
Cairo, Egypt Marriott International, Inc Full timeHiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.Ensuring agents understand and comply with all call center objectives, performance standards, and policies.Answering agent questions regarding best practices or difficult calls.Identifying operational...
-
Contact Center Agent
1 week ago
Cairo, Egypt Nestlé Full timeContact Center Agent (Turkish Speaker)POSITION SNAPSHOTLocation: Nestlé Business Services Cairo Company: Nestlé Egypt Full-time/ Hybrid ModelPosition SummaryProvide timely resolution of all queries (Human Resources & Financial Services - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the...
-
Sales Operations Executive
6 days ago
Cairo, Egypt dubizzle Full timeDescriptionDubizzle Egypt is the leading marketplace for selling and buying online in the region. Our aim is to upgrade peopleâs lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for...
-
Business Research Associate
4 weeks ago
Cairo, Egypt CRIF S.p.A. Full timeJob Title: Associate – Business Research (Data & Operations) Responsibilities: Carry out Business Information investigation tasks about the third party companies by phone and email Conducting web research on commercial entities through open public domain search Maintains operations by following policies and procedures; reporting needed...
-
IT Help Desk
5 months ago
Cairo, Egypt Raya Holding for Financial Investments egypt Full timeProvide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems to ensure efficient & smooth utilization of technology serving the business need Provide technical assistance to computer system users answer questions or resolve computer problems for...
-
Dispatcher II
1 month ago
Cairo, Egypt Delivery Hero SE Full timeAnswer emergency and nonemergency calls and document important information.Respond to any issues and follow-up by coordinating with the appropriate departments or field units.Operate and manage a multi-line telephone console system.Respond to queries related to products and deliveries.Use the radio, phone or computer to direct crews and other field units to...
-
Operator-Room Service
1 month ago
Cairo, Egypt Marriott Full timeJob Number 24145133 Job Category Food and Beverage & Culinary Location The St. Regis Cairo, 1189 Nile Corniche, Downtown, Cairo, Egypt, Egypt Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Take room service orders over the phone. Answer questions on menu selections, and check...
-
Customer Service Specialist
2 months ago
Cairo, Egypt MG Developments Cairo, Egypt Full timeMG Developments is a group of specialized companies that operates in real estate investment, tourism development, and construction. The Group was incorporated in 1998 . The company has launched several successful projects and is expanding its investments to cover new areas. Role DescriptionProviding customer support via telephone, e-mail, in-personInforming...
-
Senior Associate
4 months ago
Cairo, Egypt CRIF S.p.A. Full timeCRIF is a global company which supports and creates value for financial institutions, businesses and consumers, in a way in which they can make informed decisions. Established in 1988 in Bologna (Italy), CRIF has an international presence, operating over four continents (Europe, America, Africa and Asia). CRIF is currently the market leader in continental...
-
Network Engineer
5 months ago
Cairo, Egypt MAJID AL FUTTAIM Egypt Full timeProvide configuration, maintenance and troubleshooting of network routers, switches, and IP Telephone devices and to use utilize network tools to provide support to the Operations Section, keeping in line with MAF Retail’s objectivesOversee the troubleshooting network problems and outages, schedule upgrades, collaborate with network architects on...
-
BSD Agent
4 months ago
Cairo, Egypt Marriot International Full timeAnswer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check...