Senior Account Manager

1 month ago


Cairo, Cairo, Egypt HEINEKEN Full time

  1. Handles contract renewals with key accounts in compliance with the Egyptian Competition Authority.
  2. Ensures that all terms of the contracts are fulfilled.
  3. Visits key accounts on a daily basis and ensures that visibility and volume targets are met.
  4. Acts as the point of contact and handles accounts' individual needs.
  5. Ensures on-time and accurate delivery of products to clients.
  6. Oversees visibility, quality, availability and volume of the company products.
  7. Maintains a good relationship with all clients and constantly communicates with them for feedback.
  8. Resolves any client complaints or requests in a timely and efficient manner.
  9. Oversees the maintenance of all point of sales material.
  10. Follows up on client credit limits with the finance team and resolves any issues related to blocked accounts due to surpassed limits.
  11. Develops monthly reports on sales volumes versus targets and takes corrective actions accordingly.
  12. Stays up-to-date on competitor's market activities. Suggests actions to improve sales performance and identifies opportunities for growth.
  13. Conducts regular surveys to gather data on visibility, volume, client needs, etc.
  14. Oversees the implementation of the e-commerce platform across the key accounts.
  15. Manages accounts in touristic areas on a seasonal basis. Develops and presents an analysis report detailing the visibility and volume across these accounts.
  16. Generates new business using existing and potential customer networks.

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Disclaimer: Other duties assigned as needed.

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