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Investigation Specialist, Fulfillment By Amazon

4 months ago

Egypt Souq for E-Commerce LLC Full time
2+ years of customer service experience

  • Special proficiency in Microsoft Excel.
  • Demonstrated ability to work independently and make complex investigation decisions with little to no guidance.
  • Self disciplined, diligent, proactive and detail oriented.
  • Demonstrated ability to translate the recurring issues into quantified metrices.
  • Focusing on delivering highquality results and outcomes consistently.
  • Having a curious mindset towards learning.
  • Having productivity management skills while working on multiple issues and tools.
Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused, hungry and passionate about e-commerce, and entrepreneurial leader with a strong work ethic? If yes, this opportunity will appeal to you


In this role you will be responsible for working closely with sellers, seller support, customer service, sales, 3P carriers to identify delivery and fulfillment issues faced by sellers and work with them to alleviate their acute / short terms issues.

You will also partner with our stakeholders as well to identify long term delivery and fulfillment features and programs to improve the seller and customer experience on the Amazon platform.

Key job responsibilities

Cairo, EGY

  • Relevant experience working with data analytics and using metrics to identify/predict issues.
  • Familiarity with SQL.
  • Familiarity with reports and dashboards creation.
  • Experience of stakeholder management and dealing with multiple stakeholders including building and maintaining professional relationships.