Quality Manager

1 week ago


Cairo, Cairo, Egypt Souq for E-Commerce LLC egypt Full time
Define the roadmap and CX for contact handling program strategy across MENA ASCS.

Also define success criteria for programs and audits processes and create/ drive right metrics to track and influence program health.


  • Develop insights and present wellreasoned, datadriven proposals to crossfunctional stakeholders on opportunities to improve CSA Support.
  • Develop and then drive a periodic business and program progress reporting, and manage engagement with the key stakeholders.
  • Manage large scale improvement initiatives, dependencies and bottlenecks, provide escalation management, anticipate and make tradeoffs, balance the business vs. customer needs.
  • Be successful in a delivery focused environment and determining the right processes to make the team successful.

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