Junior Genesys IVR

2 weeks ago

Cairo, Cairo, Egypt Orange Business Services Egypt Full time

Responsibilities:

  • Maintain contact center platforms and recommend new technologies/advancements that will enhance the platform.
  • Design and implement new contact center platforms
  • Design, develop, test, and promote code to address new business requests and support ongoing needs for the contact center, including the ongoing development efforts for the voice platform
  • Provide production support for issues raised as a result of client feedback
  • Lead voice requirements gathering, developing use case documentation and partnering with business partners to deliver solutions
  • prepare and produce releases of software components to meet business requirements/needs
  • Supports users and assists in troubleshooting by developing documentation and self-help tools
  • Develop alerting tools to aid in efficiently troubleshooting errors/issues
  • Manage and work with various infrastructure teams, vendors, and peers
  • Coordinate with internal technical teams and vendors where appropriate to gain assistance and resolve problems with the platform

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