Junior Genesys IVR

2 weeks ago

Cairo, Egypt Orange Business Services Egypt Full time

Responsibilities:
• Maintain contact center platforms and recommend new technologies/advancements that will enhance the platform.
• Design and implement new contact center platforms
• Design, develop, test, and promote code to address new business requests and support ongoing needs for the contact center, including the ongoing development efforts for the voice platform
• Provide production support for issues raised as a result of client feedback
• Lead voice requirements gathering, developing use case documentation and partnering with business partners to deliver solutions
• prepare and produce releases of software components to meet business requirements/needs
• Supports users and assists in troubleshooting by developing documentation and self-help tools
• Develop alerting tools to aid in efficiently troubleshooting errors/issues
• Manage and work with various infrastructure teams, vendors, and peers
• Coordinate with internal technical teams and vendors where appropriate to gain assistance and resolve problems with the platform

  • Junior Genesys IVR

    1 month ago

    Cairo, Egypt orange business services Full time

    Responsiblity:Familiarizing yourself with all products and services offered by our company.Procuring new clients through direct contact, word-of-mouth, and collaboration with the marketing department.Attending networking activities to research and connect with prospective clients.Maintaining meaningful relationships with existing clients to ensure that they...