Order Taker

2 weeks ago


Cairo, Cairo, Egypt Hilton hotel Egypt Full time

Responsibilities:

  • Handle team member and guest requests by delegating to the appropriate individuals and follow up to ensure department and hotel standards are met
  • Maintain the computerized Work Order System. This requires logging and recording all service requests, implementation, distribution, and closing of all Work Orders
  • Ensure vacant/ready rooms are available to the Front Office through coordination with the Floor Supervisor team
  • Responds to all emergency call which includes monitoring the alarm system
  • Dispatching and directing the proper crafts to the location, notifying other departments and the alarm-company of the situation
  • Coordinate and control all office traffic
  • Present a positive, professional, and courteous image, to ensure guest satisfaction
  • Maintain the brand's high quality standards
  • Ability to remain calm and perform all essential functions during emergency situations
  • Maintain control of Guest Supplies, prepare the needed supplies for requisitions and handle lost and found


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