Housekeeping - Order Taker - Waldorf Astoria

4 weeks ago

Cairo, Egypt Hilton Full time

Housekeeping - Order Taker - Waldorf Astoria Heliopolis

As a Housekeeping-Order Taker, you would be responsible for answering all telephones, dispatches via 2-way communication system and generates computerized reports to ensure department compliance with service standards.

**What will I be doing?**
As a Housekeeping-Order Taker, you will be responsible for performing the following tasks to the highest standards:

- Handle team member and guest requests by delegating to the appropriate individuals and follow up to ensure department and hotel standards are met
- Maintain the computerized Work Order System. This requires logging and recording all service requests, implementation, distribution, and closing of all Work Orders
- Ensure vacant/ready rooms are available to the Front Office through coordination with the Floor Supervisor team
- Responds to all emergency call which includes monitoring the alarm system
- Dispatching and directing the proper crafts to the location, notifying other departments and the alarm-company of the situation
- Coordinate and control all office traffic
- Present a positive, professional, and courteous image, to ensure guest satisfaction
- Maintain the brand's high quality standards
- Ability to remain calm and perform all essential functions during emergency situations
- Maintain control of Guest Supplies, prepare the needed supplies for requisitions and handle lost and found

**What are we looking for?**
A Housekeeping - Order Taker serving Hilton Brand Hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Prior customer service/administrative support or housekeeping experience required

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Grade School education

**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

  • Housekeeping order taker

    2 months ago

    Cairo, Egypt Accor Full time

    Housekeeping order taker Main Duties: To attend and handle all guest requests received for internal services, as per the hotel standards and procedures.To answer and handle calls, wake-up calls and messages, properly using the telephone etiquettes and Sofitel standards.To ensure that all guests enjoy their stay being offered the finest personal service.To...

  • Assistant Housekeeping Manager

    2 months ago

    Cairo, Egypt Hilton Full time

    Assistant Housekeeping Manager - Waldorf Astoria Heliopolis An Assistant Housekeeping Manager is responsible for assisting with overseeing housekeeping operations to deliver an excellent Guest and Member experience while monitoring housekeeping standards and assisting the Executive Housekeeper. What will I be doing? As an Assistant Housekeeping Manager,...

  • Housekeeping Attendant

    2 months ago

    Cairo, Egypt Hilton Full time

    Housekeeping Attendant / Rooms - Waldorf Astoria Heliopolis A Housekeeping Attendant will support all Housekeeping with guest requests analyzing each request and delegating between the team members, so that work can be done in an efficient and timely manner ensuring an exceptional experience for our Guests. **What will I be doing?** As Housekeeping...

  • Revenue Manager

    1 week ago

    Cairo, Egypt Waldorf Astoria Heliopolis Towers Hotel Full time

    DescriptionWaldorf Astoria has continued to pioneer exceptional experiences that redefine the art of hospitality; Join our team and be part of a legacy where we shape the future of luxury hospitality.It's not just a job vacancy, we will help you elevate your career by offering a variety of learning & development programs, career growth & thousands of...

  • Reservations Supervisor

    1 week ago

    Cairo, Egypt Waldorf Astoria Heliopolis Towers Hotel Full time

    DescriptionWaldorf Astoria has continued to pioneer exceptional experiences that redefine the art of hospitality; Join our team and be part of a legacy where we shape the future of luxury hospitality.It's not just a job vacancy, we will help you elevate your career by offering a variety of learning & development programs, career growth & thousands of...

  • Duty Manager

    1 week ago

    Cairo, Egypt Waldorf Astoria Heliopolis Towers Hotel Full time

    DescriptionWaldorf Astoria has continued to pioneer exceptional experiences that redefine the art of hospitality; Join our team and be part of a legacy where we shape the future of luxury hospitality.It's not just a job vacancy, we will help you elevate your career by offering a variety of learning & development programs, career growth & thousands of...

  • Food & Beverage Coordinator - Waldorf Astoria Cairo Heliopolis

    2 days ago

    Cairo, Egypt Waldorf Astoria Heliopolis Towers Hotel Full time

    DescriptionWaldorf Astoria has continued to pioneer exceptional experiences that redefine the art of hospitality; Join our team and be part of a legacy where we shape the future of luxury hospitality.It's not just a job vacancy, we will help you elevate your career by offering a variety of learning & development programs, career growth & thousands of...

  • Food & Beverage Coordinator - Waldorf Astoria Cairo Heliopolis

    2 days ago

    Cairo, Cairo, Egypt Waldorf Astoria Heliopolis Towers Hotel Full time

    Waldorf Astoria has continued to pioneer exceptional experiences that redefine the art of hospitality; Join our team and be part of a legacy where we shape the future of luxury hospitality.It's not just a job vacancy, we will help you elevate your career by offering a variety of learning & development programs, career growth & thousands of opportunities all...

  • Reservations Agent

    4 weeks ago

    Cairo, Egypt Waldorf Astoria Heliopolis Towers Hotel Full time

    DescriptionWaldorf Astoria has continued to pioneer exceptional experiences that redefine the art of hospitality; Join our team and be part of a legacy where we shape the future of luxury hospitality.It's not just a job vacancy, we will help you elevate your career by offering a variety of learning & development programs, career growth & thousands of...

  • Telephone Operator

    4 weeks ago

    Cairo, Egypt Waldorf Astoria Heliopolis Towers Hotel Full time

    DescriptionWaldorf Astoria has continued to pioneer exceptional experiences that redefine the art of hospitality; Join our team and be part of a legacy where we shape the future of luxury hospitality.It's not just a job vacancy, we will help you elevate your career by offering a variety of learning & development programs, career growth & thousands of...

  • Front Office Agent

    1 month ago

    Cairo, Egypt Waldorf Astoria Heliopolis Towers Hotel Full time

    DescriptionWaldorf Astoria has continued to pioneer exceptional experiences that redefine the art of hospitality; Join our team and be part of a legacy where we shape the future of luxury hospitality.It's not just a job vacancy, we will help you elevate your career by offering a variety of learning & development programs, career growth & thousands of...

  • Food and Beverage Manager

    2 months ago

    Cairo, Egypt Hilton Full time

    Food and Beverage Manager - Waldorf Astoria Cairo Heliopolis Waldorf Astoria has continued to pioneer exceptional experiences that redefine the art of hospitality; Join our team and be part of a legacy where we shape the future of luxury hospitality. It's not just a job vacancy, we will help you elevate your career by offering a variety of learning &...

  • Housekeeping Attendant

    2 weeks ago

    Cairo, Cairo, Egypt Hilton Full time

    Housekeeping Attendant / Rooms - Waldorf Astoria HeliopolisA Housekeeping Attendant will support all Housekeeping with guest requests analyzing each request and delegating between the team members, so that work can be done in an efficient and timely manner ensuring an exceptional experience for our Guests.What will I be doing?As Housekeeping Attendant, you...

  • Master - Waldorf Astoria Heliopolis

    2 months ago

    Cairo, Egypt Hilton Full time

    Paymaster - Waldorf Astoria Heliopolis The Paymaster is responsible for the efficient operation of the department in all activities related to timely and accurate payroll processing, maintenance and control of the hotel's payroll process and related accounts. This role assists in any other way deemed necessary for the efficient overall operation of the...

  • Purchasing Manager

    2 months ago

    Cairo, Egypt Hilton Full time

    Purchasing Manager - Waldorf Astoria Heliopolis A Purchasing Manager will work with suppliers to negotiate contracts, purchase required goods, and keep accurate records of transactions, trends, and performance with vendors. **What will I be doing?** As Purchasing Manager, you will work with suppliers to negotiate contracts, purchase required goods, and...

  • Concierge - Waldorf Astoria Heliopolis

    2 months ago

    Cairo, Egypt Hilton Full time

    Concierge - Waldorf Astoria Heliopolis A Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. **What will I be doing?** A Concierge, you will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel,...

  • Reservations Manager- Waldorf Astoria Cairo Heliopolis

    1 month ago

    Cairo, Egypt Waldorf Astoria Heliopolis Towers Hotel Full time

    DescriptionA Reservations Manager will be responsible for driving the hotel room rates and work with other hotel departments to boost occupancy and the average achieved room rate. A Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations.What will I be doing?As...

  • Reservations Manager- Waldorf Astoria Cairo Heliopolis

    2 weeks ago

    Cairo, Cairo, Egypt Waldorf Astoria Heliopolis Towers Hotel Full time

    A Reservations Manager will be responsible for driving the hotel room rates and work with other hotel departments to boost occupancy and the average achieved room rate. A Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations.What will I be doing?As Reservations...

  • Reservations Manager- Waldorf Astoria Cairo Heliopolis

    1 month ago

    Cairo, Cairo, Egypt Waldorf Astoria Heliopolis Towers Hotel Full time

    A Reservations Manager will be responsible for driving the hotel room rates and work with other hotel departments to boost occupancy and the average achieved room rate. A Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations.What will I be doing?As Reservations...

  • Reservations Agent

    4 weeks ago

    Cairo, Egypt Hilton Full time

    Reservations Agent - Waldorf Astoria Heliopolis A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. What will I be doing? As a Reservation Agent, you will serve as the first line of inquiry for room reservations...