Head of Guest Relations

2 weeks ago

Cairo, Cairo, Egypt ElGouna Film Festival Full time
El Gouna Film Festival
Project Based Contract Role

Summary:The Head of Guest Relations ensures flawless movement of guests to, from, and through the festival by planning and managing itineraries (travel, hotel, ground transport, etc.) and coordinating guest services (including passes and ticketing) internally with other departments. They also oversee guest hospitality & communications, thereby creating a welcoming, inclusive, fun, and organized atmosphere.

Roles & Responsibilities:
  • Maintain a database of invited and accredited guests.
  • Arrange travel to and from Gouna for out-of-town guests.
  • Book accommodation for out-of-town guests at designated partner hotels.
  • Communicate with guests regarding travel and accommodation arrangements.
  • Plan and manage itineraries for guests of the festival.
  • Create and maintain an always up-to-date document(s) with all guest itinerary information (Zone Festival and other documents as required), shared with appropriate staff (including programming team, fleet coordinator, operations manager, and publicist)
  • Ensure guests receive their individual itinerary information from the Guest Relations Assistant in advance of arrival (also cc associated programmers).
  • Be always available to other staff during the festival to respond to urgent itinerary questions and troubleshooting.
  • Collaborate with the Ticketing Manager to ensure that all required guest passes & tickets are generated in time for inclusion in welcome packages.
  • Ensure that all festival guests are fully informed of the festival's guest ticketing policies & practices.
  • Plan and execute a process to ensure all guests (visiting and local) are welcomed to the festival and receive all necessary information.
  • Plan Guest Welcome Info/Packages: The electronic package of all relevant guest attendance information at least one week before the festival.
  • Train and oversee a specially designated volunteer (crew lead level) for airport welcomes.
  • Plan and run the guest check-in desk (including personally staffing the desk as required). Plan and execute a series of guest hospitality & networking activities for invited and accredited industries throughout the festival including, filmmakers' happy hours, brunch, and dinner events as determined by the Artistic Director.
  • Oversee the creation of a daily bulletin throughout the festival by which all guests of the festival receive up-to-date information on industry-relevant events.
Qualifications & Requirements:
  • Outstanding collaborator and a team player.
  • Prior professional experience in coordinating guests of major festivals/events, including travel, accommodation, and hospitality arrangements, and managing detailed guest itineraries.
  • Experience working in Hospitality Industry preferred.
  • Strong organizational skills, including an exceptional eye for detail.
  • Excellent communication skills, both verbal and written.
  • Exceptional problem-solver.
  • Experience using project/event management database systems; quick learner with the ability to learn new systems.
  • Experience leading a team of volunteers.
  • A sense of pride in providing the highest quality service and overall experience to guests.
  • Ability to multitask, and to work calmly and excel under tight timelines.
  • Ability to work effectively within the budget.
  • Proficiency in standard Office software applications.

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