Customer Support Advisor

About FoundeverTM FoundeverTM is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver...

Job Description About Bosta:  Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt and KSA. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.  We rely on...

Job Description About Bosta: Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt and KSA. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions. We rely on...

Job Description interact with UAE customers to provide information respond to their complains and inquires processing orders , forms , applications and requests Job Requirements university graduated only fluent in English is a must fresh graduates are welcomed to apply males and females max age is 34

Job Description This is a full-time, on-site Senior Property Consultant role located in New Cairo. The Property Consultant will be responsible for day-to-day tasks associated with the role, including providing expert consulting services, communicating with clients, providing top-notch customer service, and selling real estate properties. Job Requirements...

Job Description This is a full-time, on-site Senior Property Consultant role located in New Cairo. The Property Consultant will be responsible for day-to-day tasks associated with the role, including providing expert consulting services, communicating with clients, providing top-notch customer service, and selling real estate properties. Job Requirements...

votre rôle Holds accountability for the Quality of solutions provided to Customer Acts as the customers' primary point of contact and an escalation point Has awareness of overall and service management profitability of their customers Proactively identify existing Customer needs, and opportunities and grow the customer relation with Orange Work with...

votre rôle Actively be involved in ensuring SLAs commitments are met. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. Provide updates to the customer as needed to meet customer statusing and performance objectives. Perform technical and management escalations in line with company...

Job Description Follow up regular upgrades for all software/hardware and applications.    Installation for all new software and application for external/ internal projects  Low level design and Solution documentation for internal and external projects.  Perform new services POC for internal customers  Participate in service failover testing.   ...

Job Description Follow up regular upgrades for all software/hardware and applications. Installation for all new software and application for external/ internal projects Low level design and Solution documentation for internal and external projects. Perform new services POC for internal customers Participate in service failover testing. Manage and...

votre rôle To provide a professional first technical point of contact for the customer . Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. Provide updates as needed to the customer in order to meet performance objectives. To ensure cases are allocated to the most appropriate 'next step' as...

votre rôle Senior Application Support and Cloud Operations Engineer Mission: The Managed Applications Cloud Expertise team is part of the OBSIT Organization within CMI (Customer Marketing and Innovation). MAC team handle the “middle tier” role in the multilayered Orange business services Applications and Infrastructure support chain and is...

Job Description Develop in-depth understanding of our product. Serve as the main point of contact for technical discussions and communication between our partners/clients and our company. Act as a trusted advisor to partners/clients, providing technical guidance and support throughout the implementation process Conduct Product Demonstration to...

Job Description Develop in-depth understanding of our product. Serve as the main point of contact for technical discussions and communication between our partners/clients and our company. Act as a trusted advisor to partners/clients, providing technical guidance and support throughout the implementation process Conduct Product Demonstration to...

Purpose of the job Handling new projects including acceptance, configuration and testing on test-bed and live network elements as well as operating & maintaining the Core domain network elements in addition to handling major incidents and major customer complaints. Duties and responsibilities Handle the customers complaints and QoS problems...

votre rôle As a billable consultant, you will work both independently and in partnership with consultants from other regions.You will be engaged in performing or assisting in following activities: Ownership or support on creation of deliverables (Low Level Design, Acceptance Test Plan, Migration scenario) Ownership or support on creation of projects...

votre rôle mission / role purpose A billable professional who works with clients to develop quality communications solutions in order to solve / address a client’s business requirements. The process starts with the collection and analysis of all pertinent data essential to understanding a client’s requirements; the assessment. The role is that of...

votre rôle The Security Solutions Engineer is our technical expert testing, validating and creating secure access on-premise and the cloud solutions for our customers. This is a highly technical role requiring coordination across our vendors, Presales, Product Management, Implementation and the Operations teams. Your Roles and Responsibilities will...

votre rôle -24/7 customer support -troubleshooting and handling customer incidents, changes ,events & problems -dealing with customer issues and meeting SLA/KPIS -Handling escalations. -replying over customer inquiries through mails , phones..etc -working on known error database. -documentation of Technical instructions. votre profil -BS/MS degree...

Job Description achieving the department's business objectives by meeting assigned goals. Providing support to the after-sales manager in answering project queries to meet the customer requirement. Review and discuss everything with a customer regarding the quotations and contracts, and generate quotations. Follow up on service contracts and renewals. ...