Technical Support Engineer

4 weeks ago


Egypt Orange Business Full time
votre rôle

  • To provide a professional first technical point of contact for the customer .
  • Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.
  • Provide updates as needed to the customer in order to meet performance objectives.
  • To ensure cases are allocated to the most appropriate 'next step' as part of the case flow process.
  • To perform technical escalations in line with company procedure.
  • To monitor systems, customer network secusrity and products, and deal with alerts and events as appropriate.
  • To liase and refer issues to correct/relevant entities e.g. other GCSC's, PTT, IOC and other Vendors as appropriate.
  • Document all troubleshooting and a case management actions via the electronic case management system.
  • To conduct initial diagnostics and undertake basic fault diagnostics to resolve where possible, customer faults .
votre profil

English Fluent .

  • Bachelor Degree in Communication Engineering .
  • Able to work under stress .
  • Customer Oriented.
  • Good Communication Skills .
  • Able to work on shift Basis .
le plus de l'offre

Orange Business Services is an Equal Opportunity Employer.

We are committed to a diverse workforce and do not discriminate on the basis of age, gender, race, ethnic origin, sexual orientation, gender identity or gender expression, religion/belief, national origin, marital status, disability or veteran status.



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