Jobs: hotline

Hotline & Social Media AgentsRole OverviewThis is a full-time, on-site role located in Maadi, Egypt.As a Customer Service Representative, you will be responsible for handling customer inquiries via hotline or social media, providing professional support, building positive relationships, and ensuring customer satisfaction.BenefitsAttractive salary...

**Responsibilities**: - Manage & drive HR Service center team and support in day to day operations to ensure high productivity along with CSAT rate. - Ensure emplyees’ queries/services are first time right resolved with efficiency& delivered at the defined SLAs/KPIs. - Develop service procedure, flawless processes & contentious...

Job DescriptionRole Description:Provide first-line support for finance-related inquiries and ensure accurate processing of invoices and statements, maintaining compliance with company policies and delivering excellent service in accordance with agreed Service Level Agreements (SLA's)Key ResponsibilitiesHandling vendor enquiries;PO management;Invoice...

Job DescriptionRole Description:Provide first-line support for finance-related inquiries and ensure accurate processing of invoices and statements, maintaining compliance with company policies and delivering excellent service in accordance with agreed Service Level Agreements (SLA's)*Key Responsibilities*Handling vendor enquiries;PO management;Invoice...

Operations Associate -Monitor revenue, session data, utilization, site comparisons, and discounts.-Prepare monthly performance reports extracted from the admin app dashboard. The person hired will manage the user account and track live data on the platform.-Collect, filter, and submit quarterly data to accounting on 23 charging sitesCustomer Service -Support...

Job Description Role Description:Provide first-line support for finance-related inquiries and ensure accurate processing of invoices and statements, maintaining compliance with company policies and delivering excellent service in accordance with agreed Service Level Agreements (SLA's)Key ResponsibilitiesHandling vendor enquiries;PO management;Invoice...

Receive and manage the customer complaints through hotline, WhatsApp, Etc.Fill in the complaints form and send it to the rep.Follow up on the complaints solving with the rep.Fill in the complaints log and update it with the solving data from the rep.Do customer satisfaction calls and fill in the form.Desired Candidate ProfileAlexandria resident.One year of...

Role Profile: Conduct inbound and outbound activities within the Contact Centre in accordance to the agreed instructions and procedures. The below Key Performance Areas include but are not limited to: Answer and handle all Contacts received (Ecom, customer service, stores and loyalty) from the Hotline, emails, chat and/or different contact channel, and...

Role Profile: Conduct inbound and outbound activities within the Contact Centre in accordance to the agreed instructions and procedures. The below Key Performance Areas include but are not limited to: Answer and handle all Contacts received (Ecom, customer service, stores and loyalty) from the Hotline, emails, chat and/or different contact channel, and...

Job Responsibilities Supervises/manages activities and performance of the Account Advisors Handles Account Advisors needed for on-job training and coaching Monitors transactions to ensure that QA standards are met Ensures the Advisors KPIs are met (daily/weekly/monthly) Manages difficult calls by acting as first line of escalation Coordinates, as needed with...

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

Job DescriptionRole Description:Provide first-line support for finance-related inquiries and ensure accurate processing of invoices and statements, maintaining compliance with company policies and delivering excellent service in accordance with agreed Service Level Agreements (SLA's)Key ResponsibilitiesHandling vendor enquiries;PO management;Invoice...

Job Description Role Description:Provide first-line support for finance-related inquiries and ensure accurate processing of invoices and statements, maintaining compliance with company policies and delivering excellent service in accordance with agreed Service Level Agreements (SLA's)Key ResponsibilitiesHandling vendor enquiries;PO management;Invoice...

Job DescriptionRole Description:Provide first-line support for finance-related inquiries and ensure accurate processing of invoices and statements, maintaining compliance with company policies and delivering excellent service in accordance with agreed Service Level Agreements (SLA's)Key ResponsibilitiesHandling vendor enquiries;PO management;Invoice...

Job Description Role Description:Provide first-line support for finance-related inquiries and ensure accurate processing of invoices and statements, maintaining compliance with company policies and delivering excellent service in accordance with agreed Service Level Agreements (SLA's)Key ResponsibilitiesHandling vendor enquiries;PO management;Invoice...

ResponsibilitiesGreet and assist clients.Monitor and respond to phone calls and communicate with clients.Manage emails and send letters (via Aramex, postal service, and mail).Schedule appointments and book meeting rooms.Report any office or building malfunctions to the appropriate personnel.Organize and maintain office files.Track orders for catering and...

Job ResponsibilitiesSupervises/manages activities and performance of the Account Advisors Handles Account Advisors needed for on-job training and coaching Monitors transactions to ensure that QA standards are met Ensures the Advisors KPIs are met (daily/weekly/monthly) Manages difficult calls by acting as first line of escalation Coordinates, as needed with...

Job ResponsibilitiesSupervises/manages activities and performance of the Account AdvisorsHandles Account Advisors needed for on-job training and coachingMonitors transactions to ensure that QA standards are metEnsures the Advisors KPIs are met (daily/weekly/monthly)Manages difficult calls by acting as first line of escalationCoordinates, as needed with all...

Job Title: Quality AgentLocation: Zamalek - HybridJob Summary:We are looking for a dedicated and customer-focused Hotline Agent to handle incoming and outgoing calls, respond to customer inquiries, and provide accurate information while ensuring high customer satisfaction.Key Responsibilities:Handle inbound and outbound customer calls in a professional...

**Responsibilities** - Training adaptation - Serve as the technical referent for the Cairo digital and communication teams. - Review, guide, and challenge digital and video content to ensure mechanic-oriented accuracy and realism. - Coordinate the adaptation of technical documents (TSB, FI, training decks) into editable and publishable formats for Business...