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About us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel,...

Lead day-to-day operations across multi-industry client accounts (voice/non-voice, inbound/outbound, English/Arabic, etc.)Own and manage client relationships, ensuring ongoing alignment, feedback loops, and reportingDrive performance through effective planning, issue resolution, and structured improvement plansApply ...

Are you passionate about ensuring exceptional service delivery and client satisfaction? Do you thrive in managing teams and driving operational excellence? If so, we want you to join our team!Future Group Translation and Localization Services is seeking a dedicated Service Delivery Manager to oversee our interpretation services and ensure the highest level...

  At Foundever, we are revolutionizing customer experience (CX) with cutting-edge digital solutions.  As we grow, we are building a pioneering Digital Services organization, and we’re looking for exceptional talent to join our Professional Services – CcaaS team.  This is your chance to be part of a dynamic, forward-thinking team working on...

About Us Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a...

Key responsibilities: Own the end-to-end performance of the operational-enablement function — Workforce Management, Real-Time / Control Tower operations, MIS/Reporting/Decision support, Quality/knowledge management, and Training Management.Establish and run a centralized Control Tower providing real-time, cross-account command and visibility of service...

About Us Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a...

About Us Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a...

About Foundever ™ Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and...

DescriptionJob Description: Lead MIS Analyst & Workforce Management (Voice & Non‑Voice Contact Center)  Role Overview The Lead MIS & WFM Analyst will drive operational efficiency through advanced reporting, automated dashboards, accurate forecasting (including Erlang‑C), capacity planning, scheduling, and real-time monitoring across voice and...

**Company Description** **Taager is a leading e-commerce enablement platform operating across the MENA region, helping entrepreneurs start, grow, and scale online businesses without the complexity of inventory management, warehousing, shipping, or operations.** **Through its end-to-end infrastructure, Taager empowers merchants with product sourcing,...

Job Description: Global WFM/Planning Manager Overview: We are looking for an experienced Global WFM/Planning Manager with a focus on global operations delivery for one of our global clients. You will oversee several BPO delivery centers across various geographies and regions within the Konecta Global Clients Division. This role involves working closely with...

Position Overview The WFM Analyst should guarantee the optimization, automation, and innovation of the processes as well as the standardization of them. Key Responsibilities (may perform other duties as requested, not specifically addressed in this document)  Analyze historical data to provide insights and recommendations for improving...

Company Description Centro is a diversified technology solutions provider that helps organizations unlock digital opportunities through integrated process orchestration and security-focused services. The company offers a broad range of solutions designed to streamline operations, strengthen security, and support business growth. Centro’s approach combines...

Position Overview Responsible for managing and optimizing data systems using Microsoft SQL, Python and BI tools to deliver scalable, automated BI solutions. The role involves designing data models, maintaining reporting infrastructure, and translating business needs into actionable insights. Collaborates with cross-functional teams to support decision-making...

  About the Job   The Training, Quality, and Compliance Manager provides strategic leadership across assigned accounts and programs, ensuring excellence in service delivery.   This pivotal role is responsible for the end-to-end design and execution of comprehensive development programs, while establishing robust quality frameworks, high-impact performance...

  About the Job   We’re seeking a Workforce Supervisor to direct, manage, and supervise a team of Workforce Analysts and Specialists. The ideal candidate will be responsible for the team’s performance and development, and will ensure that team members are focused on the delivery of company goals and client operational expectations.   As Workforce...

Business Intelligence & Data Analytics Opportunity This role focuses on transforming business requirements into data-driven BI solutions that support effective decision-making across the organization. The position requires close collaboration with Business Stakeholders, Project Managers, Operations, and Data Management teams to understand business needs,...

Job Description:Workforce Management (WFM) Planner - BES CairoFull time - Hybrid 40 hours per week We make health happenThe Planning department is an integral part of Operations across our Global portfolio, supporting the function to maintain high quality KPIs and performance standards within budgetary limits.   The WFM Planner will be responsible for...

Position Overview The WFM Analyst should guarantee the optimization, automation, and innovation of the processes as well as the standardization of them. Key Responsibilities (may perform other duties as requested, not specifically addressed in this document)  Analyze historical data to provide insights and recommendations for improving...