soft services manager

Key Responsibilities Lead and oversee the delivery of all soft services within the facility. Ensure high standards of cleanliness, hygiene, and workplace presentation are maintained at all times. Monitor service quality and compliance with agreed SLAs and KPIs. Conduct routine inspections and audits of facility areas and service...

Ensure that IT metrics are aligned with organizational goals, ITIL processes, and service management standards.Oversee the collection and management of data related to IT operations, including service delivery, processes management, system performance, and user satisfaction.Provide insights into service performance, operational efficiency, resource...

Multi-Level Group (MLG) is a leading Fintech group in the MENA region that specializes in providing Self-Service Platforms, Software Development & Integration, System & Process Automation, Digital Transformation Programs, and Banking & Financial Solutions. Additionally, MLG has successfully initiated multiple projects across various industries in Egypt. Our...

The Service Delivery Manager is responsible for ensuring the successful delivery of services to clients, maintaining high-quality standards, and meeting agreed service levels. This role oversees daily operations, manages internal teams, and serves as the primary point of contact for clients. The Service Delivery Manager ensures operational efficiency, drives...

Maintaining positive relationships with customers.Identifying customer needs and overseeing service delivery within the business context.Determining ways to reduce costs without sacrificing customer satisfactionAssessing customer feedback and using your creativity to establish, improve, and refine services.Remaining organized and meeting...

Summary Buhler Group in Cairo, Egypt is looking for a passionate Customer Service Sales Manager to lead the Customer Service Sales function for the assigned territory. This position is responsible for driving Customer Service business growth, developing customer relationships, and leading the sales team to achieve business objectives.Job Responsibilities...

Job DescriptionBe part of something bigger. Decode the future.Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years.We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and...

About the Role:In your role, you'll lead the end-to-end delivery of data management projects, from proposal to execution. You'll be the bridge between clients and our internal teams, ensuring seamless communication, top-notch delivery, and innovative solutions.Key Responsibilities:Drive end-to-end project delivery across the full lifecycle.Interface...

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:Local Division Manager - Egypt Cluster__Your role and responsibilities This role will be in ABB industrial...

Orange Business is here! About us Join us at Orange Business!We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.Every day, you will collaborate with a team dedicated to providing consistent,...

Lead day-to-day operations across multi-industry client accounts (voice/non-voice, inbound/outbound, English/Arabic, etc.)Own and manage client relationships, ensuring ongoing alignment, feedback loops, and reportingDrive performance through effective planning, issue resolution, and structured improvement plansApply ...

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility...

We are seeking a skilled and motivated IT Systems Administrator to join our team and manage our client IT infrastructure. This role will focus on user account management, laptop and peripheral management, and the overall security of our systems. The ideal candidate will have strong experience with Microsoft 365, cloud security, and Azure...

Line of ServiceAdvisoryIndustry/SectorTechnologySpecialismAdvisory - OtherManagement LevelManagerJob Description & SummaryA career within General Consulting services, will provide you with the opportunity to help clients seize essential advantages by working alongside business leaders to solve their toughest problems and capture their greatest opportunities....

A subsidiary of Al Ahly Capital, Al Ahly Momkn is a fast-evolving Fin-tech company committed to promoting secure, convenient & seamless payment solutions and financial services for business owners, service providers and consumers across Egypt. At Al Ahly Momkn, we foster a culture of innovation, collaboration, and personal growth.We believe in empowering our...

Line of ServiceAdvisoryIndustry/SectorTechnologySpecialismAdvisory - OtherManagement LevelManagerJob Description & SummaryWe are seeking a Service Design - Manager to participate in the service design and transformation of end-to-end services that deliver exceptional customer experiences and measurable business value. In this role, you will work across...

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:Service Local Sales & Marketing Manager__Your role and responsibilitiesIn this role, you will have the...

DescriptionAdvansys is a dynamic solutions provider focused on delivering smart, modular, and sustainable technology solutions that enhance operations, improve customer experiences, and drive business modernization. With over 400 skilled engineers, we serve 100+ enterprise customers across 14 countries. Specialized in a wide array of premium services...

Role Profile: Manage a team of contact center supervisors, specialists agents and officers toward the department and organization short/long term goals and objectives by creating and implementing relevant action plans. Build a healthy relationship between the contact center and external/internal customers. The below Key Performance Areas include but are not...

DescriptionAbout Us:Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions,...