sh-group

Description POSITION SUMMARY   Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer...

Join Axis to shape the future of digital payments and financial experiences by building customer-centric products that simplify how individuals pay, transfer, save, and manage their money. About The Company We believe financial services should be more accessible, that’s why we started Axis. A fully interoperable mobile wallet which enables users to send...

Job Purpose The Digital Marketing Specialist is responsible for delivering the technical execution, platform administration, and performance analytics that underpin Mantrac Group's digital marketing activities. Working within the Marketing Operations & Analytics function, the role develops and deploys digital campaign assets, administers marketing...

DescriptionTo monitor of calls / chats and evaluate performance of  staff with regards to the quality of their service and sales techniques.To conduct mystery shopping to customers & staff to measure their overall satisfaction with the call experience.To assist in evaluating overall quality of calls for the center and make necessary recommendations to raise...

DescriptionInvestigate complaints thoroughly , gather relevant information and analyze Provide timely and accurate responses to customer inquiries and complaints.Handle and resolve all unstructured and complex complaints in an effective and timely manner for all RBG, SME customersTo develop and maintain optimum level of service quality with external and...

• To monitor of calls / chats and evaluate performance of staff with regards to the quality of their service and sales techniques. • To conduct mystery shopping to customers & staff to measure their overall satisfaction with the call experience. • To assist in evaluating overall quality of calls for the center and make necessary recommendations to...

DescriptionKey Result AreasInteract with customers over the phone to understand their banking needs.Provide excellent customer service to achieve customer loyalty.Resolve problems over the telephone on the spot.Convert sales opportunities to meet financial targets.Clarify and explain procedures and products over the telephone.Capture and report customer...

• Investigate complaints thoroughly , gather relevant information and analyze • Provide timely and accurate responses to customer inquiries and complaints. • Handle and resolve all unstructured and complex complaints in an effective and timely manner for all RBG, SME customers • To develop and maintain optimum level of service quality with external...

Role Objectives: Lead Breadfast’s enterprise-wide data privacy strategy and programme, and serve as the company’s designated Data Protection Officer before the Personal Data Protection Center (PDPC). The role ensures that all processing of personal data – of millions of customers, 10,000+ employees and DAs , suppliers and partners – complies with...

DescriptionDevelop objectives for the call center’s day-to-day activitiesConduct effective resource planning to maximize the productivity of resources (people, technology etc.)Monitor and improve the process of  telephone handling and call handling processesEvaluate performance with key metrics (accuracy, call-waiting time etc.)Prepare reports for...

DescriptionJob Title: Team Lead – CIBGJob PurposeProvide value-added operational support and oversight for CCAM activities within CIBG, including Corporate Account Opening, Account Maintenance, Mandate and Signatory Management, KYC and other account management activities.Ensure all customer requests are processed efficiently, accurately, and in compliance...

Key Result Areas • Interact with customers over the phone to understand their banking needs. • Provide excellent customer service to achieve customer loyalty. • Resolve problems over the telephone on the spot. • Convert sales opportunities to meet financial targets. • Clarify and explain procedures and products over the telephone. • Capture...

DescriptionAn Employee Relations Specialist will be responsible for maintaining positive employee relationships and ensuring compliance with employment laws. The role requires to handle sensitive employee issues and employee records with high degree of confidentiality and integrity, facilitate training, and provide guidance on PICG policies and procedures...

Founded in **1997, Delta Pharma and Pharaonia Pharmaceuticals** are proud Egyptian pharmaceutical companies united by a shared commitment to improving patients' lives. With a portfolio exceeding 3 **20 pharmaceutical brands** and a presence spanning more than **14 international markets,** we combine manufacturing excellence, innovation, and quality to...

• Develop objectives for the call center’s day-to-day activities • Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) • Monitor and improve the process of telephone handling and call handling processes • Evaluate performance with key metrics (accuracy, call-waiting time etc.) • Prepare reports...

An Employee Relations Specialist will be responsible for maintaining positive employee relationships and ensuring compliance with employment laws. The role requires to handle sensitive employee issues and employee records with high degree of confidentiality and integrity, facilitate training, and provide guidance on PICG policies and procedures in accordance...

## An Employee Relations Specialist will be responsible for maintaining positive employee relationships and ensuring compliance with employment laws. The role requires to handle sensitive employee issues and employee records with high degree of confidentiality and integrity, facilitate training, and provide guidance on PICG policies and procedures in...

- Develop objectives for the call center’s day-to-day activities - Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) - Collect and analyze call-center statistics (Capacity, costs, customer service metrics etc.) - Hire, coach and provide training to personnel to maintain high customer service...

DescriptionReview all USD trade payments for the required documents and screen all the listed names/entities and counties against sanction hits in accordance with compliance with the agreed turnaround time and operating procedures.

**About Agoda** At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working...