service

Handles all aspects of customer accounts management, including solicitation, inquiries and problem resolution, which are sometimes routine and may require deviation from standard screens, scripts and procedures. 

Collaborate with IT/business teams to ensure that the tools are configured to meet the needs of the organization, following ITIL processes.Work with stakeholders to define requirements and design workflows within the ITSM tools.Continuously evaluate the performance and effectiveness of ITSM tools and identify areas for improvement.Optimize processes within...

Title: Customer Service 1. Order Management: o Manage the entire order fulfillment process, from receiving customer orders to ensuring payment receipt. o Ensure lead times are positive and appropriate procedures are followed for rush orders. 2. Coordination and Approvals: o Collaborate with the Sales team for effective order management. o Request...

Company DescriptionArtificial Intelligence. Automation. Cloud Engineering. Advanced Analytics. For Enterprises, these are key factors of success. For us, they're our core expertise. We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is...

Ensure that IT metrics are aligned with organizational goals, ITIL processes, and service management standards.Oversee the collection and management of data related to IT operations, including service delivery, processes management, system performance, and user satisfaction.Provide insights into service performance, operational efficiency, resource...

Job Title: IT Service Desk Specialist Company Overview: RayaCX is a leading customer experience management company based in 6th of October City, Egypt. We provide a wide range of services to help businesses improve their customer service and overall customer experience. Our team is dedicated to delivering exceptional service and support to our...

Perform preventive and corrective maintenance for workshop tools and equipment.Diagnose and troubleshoot mechanical, electrical, and pneumatic equipment faults.Conduct regular inspections to ensure the proper operation and safety of tools and equipment.Follow preventive maintenance schedules and minimize equipment downtime.Coordinate with the maintenance...

Duties and Responsibilities:o Complete or partial disassembly and reassembly of centrifugal pumps (single- and multistage), valves andother rotating equipmento Perform component part evaluation of the disassembled componentso Measure shaft run-out and all other relevant measurements of the component parts by using micrometers,bore gauges, veneer calipers,...

DescriptionDuties and ResponsibilitiesRespond to customer inquiries by phone and email, providing accurate information about products, orders, and deliveries.Receive and process customer orders, verifying details, approved prices, and required documentation.Coordinate with Sales, Supply Chain, Warehouse, and Logistics to confirm availability and delivery...

Position: Automotive Service Advisor Company Overview: We offer a wide range of vehicles and services to our customers, including sales, maintenance, and repair. Our commitment to providing exceptional customer service and high-quality products has made us a trusted name in the automotive industry. Position Overview: We are seeking a highly motivated and...

Job Purpose:Process & deliver centralized account services across retail, corporate, private, and digital channels to offload branches, support digitization and Banking as a Service, and ensure data accuracy, controls, and regulatory compliance. Oversee account lifecycle activities, reconciliations, exception remediation, and customer onboarding while...

RayaCX is a leading customer experience management company, dedicated to providing exceptional services to our clients. We are currently seeking a Customer Service Agent to join our team in 6th of October City, Egypt. As a Customer Service Agent, you will be responsible for providing excellent customer service to our clients. Your main duties will...

Job Title: Customer Service Specialist Key Responsibilities: Handle a high volume of inbound and outbound calls while accurately assessing customer needs to ensure satisfaction.Assist customers with order placement and follow up on production and delivery schedules.Greet clients and visitors professionally, maintaining a positive and welcoming company...

Job description Jadeer is Hiring on behalf of one of our clients — a leading fintech company in digital payments and consumer finance across the Middle East. Location: New Cairo What You'll DoHandle customer inquiries via calls in a professional mannerSupport customers with accounts, transactions, and payment-related questionsResolve complaints...

Multi-Level Group (MLG) is a leading Fintech group in the MENA region that specializes in providing Self-Service Platforms, Software Development & Integration, System & Process Automation, Digital Transformation Programs, and Banking & Financial Solutions. Additionally, MLG has successfully initiated multiple projects across various industries in Egypt. Our...

DescriptionAs Service Engineer within NOV’s Digital Services (MDTotco) Team you will be responsible for the repair and inspection of NOV equipment globally both offshore and onshore. As part of our aftermarket service group you will make recommendations to customers which ensures equipment continuously operates at efficient and profitable levels. As...

Job objectiveGeneral Services Specialist is responsible for overseeing the day-to-day operations (Janitorial, security, pest control, etc..) of the company's Sites.Key responsibilityAssist the General Services manager in planning, organizing, and coordinating functions relating to the operation.Monitor expenses and budget in line with General Services...

#TeleperformanceEgypt is hiring #TechnicalSupport specialistDetails :English Level: B2 ( fluent )Graduation Status: GraduatesSalary: Up to 7K NetShifts: Rotational for males & females maximum 2 AMLocation: New CairoRequirementsExcellent phone etiquette and excellent verbal, written, and interpersonal skillsAbility to multi-task, organize, and prioritize...

About NCR AtleosNCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.Job Title: Service Planner Location: Giza, EgyptJob SummaryWe are seeking a highly...

Job Title: Banking Customer Service Representative RayaCX is seeking a dynamic and customer-oriented individual to join our team as a Banking Customer Service Representative in Cairo, Egypt. This is a full-time position with the opportunity for growth and development within our company. As a Banking Customer Service Representative, you will be responsible...