help desk manager

Company DescriptionCode 81 is established in 2023, CODE81 operates autonomously from within the Technology Cluster of Ghobash Group as a highly agile services driven organization, committed to enabling future thinkers.      Job DescriptionAdvising systematic know-how of procedures, operations, and work instructionsChecking systems and equipment for...

Job Responsibilities: Respond promptly to incoming support requests via phone, email, chat, or helpdesk ticketing system.Gather relevant information to accurately diagnose and troubleshoot technical problems.Provide solutions or guidance to users for resolving hardware, software, and network issues.Document and track all support interactions in the...

Ten degrees is hiring an IT help-desk with the following skills: Windows & Linux troubleshootingGood knowledge of networks. Good knowledge of Hardware. 1+ years of experience

ResponsibilitiesProvide immediate first level support; Whether via phone or remote access including to problem resolution for software/hardware.Routine maintenance of the HW and SW according to agreed plans.Perform minor software and minor hardware repairs.Diagnosing errors, troubleshoot & maintain network connections or any other computer systems.Maintain...

Role DescriptionThe IT Help Desk Technician is responsible for providing technical support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of the organization’s IT systems. This role serves as the first point of contact for IT-related issues and ensures timely resolution of problems to minimize downtime and...

Provide first-level technical support to users and resolve incidents and service requests within the agreed timelines. Identify issues requiring escalation, assign them to the appropriate teams, and follow up through resolution. Maintain accurate and up-to-date records of reported issues, actions taken, and resolutions. Explain technical information and...

Follow and implement the company's data security rules to protect sensitive information. Track assets, maintain accurate documentation, and ensure proper inventory management.Manage and troubleshoot end-user equipment, such as computer printers and scanners.Solve hardware and software faults on end-user devices.Perform timely workstation hardware and...

End-user device support.Troubleshooting network connectivity problems (LAN, WAN, WiFi).Support applications (Outlook, printing, scanning, etc.).Hardware support (Printers, MFPs, desk phones, etc.)Installation and configuration of a company’s hardware operating systems and applications.Maintenance and monitoring of computer networks and systems.Diagnosing...

Troubleshoot and resolve hardware and software problems on desktops, laptops and other various computing equipment and devices related to Windows 10 and Office. Diagnose hardware issues, order parts, and replace faulty components.Answering user questions directly related to Windows 10, Office, and other supported applications. Use SCCM to push and install...

Company DescriptionAbout Sutherland: Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We’ve...

We’re looking for a Senior Help Desk Technician to take the lead in resolving advanced technical issues and supporting our IT operations. You’ll be working across hardware, software, systems, and networks to ensure seamless and secure day-to-day functionality.What you'll do: Serve as the primary escalation point for level 2 and level 3 support...

Job Title: IT Service Desk Specialist Company Overview: RayaCX is a leading customer experience management company based in 6th of October City, Egypt. We provide a wide range of services to help businesses improve their customer service and overall customer experience. Our team is dedicated to delivering exceptional service and support to our...

, Permanent Position: Service Desk Lead Company Overview: RayaCX is a leading customer experience management company based in Cairo, Egypt. We provide innovative solutions to help businesses improve their customer service and overall customer experience. Our team is dedicated to delivering exceptional service and creating positive interactions between...

Position: Mall Information Desk Job Description: We are seeking a highly motivated and organized individual to join our team as a Mall Operations Executive for our Info Desk. The ideal candidate will have a strong background in customer service and operations management, with a passion for creating a positive and welcoming environment for our mall...

Job Title: IT Service Desk Support Technician Company: RayaCX Location: 6th of October City, Egypt Contract Details: Full-time RayaCX is a leading customer experience management company that provides innovative solutions to businesses worldwide. We are currently seeking a highly motivated and skilled IT Service Desk Support Technician to join...

Position: Mall Service Desk Representative Company Overview: Our portfolio includes Twin Towers Mall in prime locations at Sheikh Zayed. We are committed to providing exceptional customer service and creating a welcoming and enjoyable shopping environment for our customers. Job Overview: We are seeking a highly motivated and customer-oriented individual...

Company Description"Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

Job Purpose Provide effective and efficient 1st level of support to all CIB Staff/GTS clients to resolve the reported challenges in order to enable different business areas proceeding with their daily work smoothly. Description Service Desk Handling 1. Provide single point of contact for CIB end users/GTS clients regarding IT incidents and requests through...

DescriptionReliance Health’s mission is to make quality healthcare delightful, affordable, and accessible in emerging markets. From Nigeria to Egypt and now Senegal, we offer comprehensive health plans tailored to both employers’ and employees’ needs through an integrated approach that includes telemedicine, affordable health insurance, and a...

Line of ServiceAdvisoryIndustry/SectorTechnologySpecialismAdvisory - OtherManagement LevelManagerJob Description & SummaryAt PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by...