hard services manager

Who we areWe are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory & transaction services, project management.We support predominantly corporate clients who buy services on a...

Ensure that IT metrics are aligned with organizational goals, ITIL processes, and service management standards.Oversee the collection and management of data related to IT operations, including service delivery, processes management, system performance, and user satisfaction.Provide insights into service performance, operational efficiency, resource...

Multi-Level Group (MLG) is a leading Fintech group in the MENA region that specializes in providing Self-Service Platforms, Software Development & Integration, System & Process Automation, Digital Transformation Programs, and Banking & Financial Solutions. Additionally, MLG has successfully initiated multiple projects across various industries in Egypt. Our...

Role OverviewThe Protective Services Manager will support Accenture’s Global Protection & Security (GP&S) organization by leading a team of EMEA-based intelligence analysts responsible for identifying, assessing and communicating security and geopolitical risks that could impact Accenture’s people and business operations.Reporting to the GP&S Assistant...

The Service Delivery Manager is responsible for ensuring the successful delivery of services to clients, maintaining high-quality standards, and meeting agreed service levels. This role oversees daily operations, manages internal teams, and serves as the primary point of contact for clients. The Service Delivery Manager ensures operational efficiency, drives...

Job DescriptionBe part of something bigger. Decode the future.Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years.We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and...

Requisition ID: 66374  Position Type: FT Permanent  Workplace Arrangement:  #LI-Onsite  About Kerry Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across...

Maintaining positive relationships with customers.Identifying customer needs and overseeing service delivery within the business context.Determining ways to reduce costs without sacrificing customer satisfactionAssessing customer feedback and using your creativity to establish, improve, and refine services.Remaining organized and meeting...

About the Role:In your role, you'll lead the end-to-end delivery of data management projects, from proposal to execution. You'll be the bridge between clients and our internal teams, ensuring seamless communication, top-notch delivery, and innovative solutions.Key Responsibilities:Drive end-to-end project delivery across the full lifecycle.Interface...

Lead day-to-day operations across multi-industry client accounts (voice/non-voice, inbound/outbound, English/Arabic, etc.)Own and manage client relationships, ensuring ongoing alignment, feedback loops, and reportingDrive performance through effective planning, issue resolution, and structured improvement plansApply ...

Summary Buhler Group in Cairo, Egypt is looking for a passionate Customer Service Sales Manager to lead the Customer Service Sales function for the assigned territory. This position is responsible for driving Customer Service business growth, developing customer relationships, and leading the sales team to achieve business objectives.Job Responsibilities...

We are seeking a skilled and motivated IT Systems Administrator to join our team and manage our client IT infrastructure. This role will focus on user account management, laptop and peripheral management, and the overall security of our systems. The ideal candidate will have strong experience with Microsoft 365, cloud security, and Azure...

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility...

Line of ServiceAdvisoryIndustry/SectorTechnologySpecialismAdvisory - OtherManagement LevelManagerJob Description & SummaryA career within General Consulting services, will provide you with the opportunity to help clients seize essential advantages by working alongside business leaders to solve their toughest problems and capture their greatest opportunities....

Line of ServiceAdvisoryIndustry/SectorTechnologySpecialismAdvisory - OtherManagement LevelManagerJob Description & SummaryWe are seeking a Service Design - Manager to participate in the service design and transformation of end-to-end services that deliver exceptional customer experiences and measurable business value. In this role, you will work across...

Role Profile: Manage a team of contact center supervisors, specialists agents and officers toward the department and organization short/long term goals and objectives by creating and implementing relevant action plans. Build a healthy relationship between the contact center and external/internal customers. The below Key Performance Areas include but are not...

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:Service Local Sales & Marketing Manager__Your role and responsibilitiesIn this role, you will have the...

A subsidiary of Al Ahly Capital, Al Ahly Momkn is a fast-evolving Fin-tech company committed to promoting secure, convenient & seamless payment solutions and financial services for business owners, service providers and consumers across Egypt. At Al Ahly Momkn, we foster a culture of innovation, collaboration, and personal growth.We believe in empowering our...

Orange Business is here! About us Join us at Orange Business!We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.Every day, you will collaborate with a team dedicated to providing consistent,...

About the Role We are looking for an experienced Service Manager – After Sales to lead and manage the overall operations of our After Sales Center. The role will oversee multiple functions including Logistics, Quality Control, Warehouse, Maintenance, and Customer Complaints, ensuring efficient operations, high service quality, and customer...