foundever

About Us Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a...

Foundever is seeking an experienced and visionary Manager to lead our network engineering team across the EMEA region. As a Manager of Global Network Services, you will be responsible for overseeing all aspects of our network systems, including design, implementation, and day-to-day operations. This role requires strong leadership skills, technical...

About Us Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a...

About Us Foundever® is a global leader in the #CustomerExperience (#CX) industry. Create Connection. Value Conversation. Job Summary Job Summary: We are seeking a dedicated and experienced Quality Coaches Supervisor to lead our quality assurance team within Foundever The ideal candidate will be responsible for overseeing the quality coaching processes,...

About Us Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a...

About Foundever™ Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and...

Come and work with us. Do you want to contribute to an outstanding customer representative service? Are you Portuguese native or fluent with strong English communication skills? Looking to make your career abroad in a multicultural environment? So we have the perfect opportunity for you! Your future project: join our Portuguese Customer Advisor team. As a...

About Foundever™ Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and...

About Foundever™ Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and...

About Foundever™ Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and...

MISSION Represents and encourages a performance improvement culture within the company, working together with Operations and Support departments, supporting them to manage performance Improvement to help on the increase of efficiency and client/customer satisfaction. Responsible to ensure in the company Compliance related to Quality/PeakOS and Security...

We are seeking a dynamic and experienced Speech Analyst to support the next phase of growth and innovation for Foundever’s English-speaking markets. The ideal candidate will be an analytical thinker, naturally inquisitive, with exceptional problem-solving skills. In this role, you will combine industry knowledge with your technical capabilities to deliver...

About Us Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a...

About Us Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a...

Job Purpose: Lead continuous improvement, quality, security, and privacy activities at site level. The role focuses on improving performance, reducing errors and costs, increasing customer satisfaction, and ensuring compliance with ISO 9001, ISO 27001, and privacy requirements. Main Responsibilities: Lead Lean Six Sigma/DMAIC projects to improve quality,...

Job Summary: The Onsite Engineer is responsible for maintaining and supporting the local IT environment, managing ticket queues, providing 2nd/3rd line technical support, and ensuring system performance, security, and compliance with corporate standards such as SOX, ISO, and PCI. Acting as the key onsite IT contact, the role supports day-to-day operations,...

Job Title: Admin and Operations Officer Job Overview: The Logistics Admin is responsible for coordinating travel arrangements and supporting logistics related to employees, client, and vendor travel. The role requires strong organizational and communication skills to ensure all travel activities and related arrangements are managed efficiently. Key...

About Us Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a...

About Us Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a...

PURPOSE OF THE JOB Responsible for supervising team's performance, ensuring that client's metrics are met, and the morale of the team is charged to drive the team towards success.   KEY RESPONSIBILITIES To manage the performance of the team, develop and coach team members when they are carrying out their normal duties. To recognize and reward the...