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DescriptionRepresent the company in a professional and a qualified manner.Handle inbound calls for the companyFollowing up complicated customer calls when required.Keep records of all incoming calls and inquires on the company’s database.Identify customers’ needs and direct them to the concerned parties.Conducting different surveys on customers’...

DescriptionJob SummaryWe are seeking an experienced and customer-focused Contact Center Manager to lead and develop our contact center operations. The ideal candidate will be responsible for delivering the best of its class customer experience (CX), ensuring operational excellence, and improving performance against key service and problem-resolution...

Job Purpose To professionally handle inbound/outbound calls in terms of (inquiries, complaints, request)  in order to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to customers. Description Customer Calls Handling 1. Follow professional telephone etiquette/social media handling techniques...

Since 2004, 2P has been a leader in Saudi Arabia’s ICT landscape and across Egypt, delivering integrated technology solutions that help organizations accelerate digital transformation and improve operational efficiency. With a strong foundation in innovation and service excellence, 2P continues to provide end-to-end solutions through its specialized...

Line of ServiceAdvisoryIndustry/SectorNot ApplicableSpecialismAdvisory - OtherManagement LevelAssociateJob Description & SummaryWe are seeking to recruit AWS Cloud Engineer to join our team inCairo. PwC is looking for passionate AWS Cognitive Customer Experience Engineers to join our Cloud practice. You will help drive innovation, build differentiated...

DescriptionWe are seeking an experienced and passionate leader to manage our Contact Centre in the CXC - RBG - Direct Banking Centre-Egypt COE department. As the Manager, you will be responsible for driving customer experience excellence and leading a dedicated team. This role offers an opportunity to make a significant impact on our customer service...

DescriptionWe are looking for a seasoned Senior Voice & Contact Center Engineer to lead the management, optimization, and modernization of our 3CX-based call center infrastructure. This role is critical in ensuring high availability of voice systems, enabling advanced features, and driving our transition from outsourced telephony to a fully managed...

Company Description Innovative Work Solutions (IWS) is a business process outsourcing provider that helps organizations scale efficiently by reducing operational costs without compromising performance. The company specializes in BPO, contact center services, dedicated remote teams, sales support, and customer experience management. IWS enables clients to...

Senior Vice President – Egypt Operations About Absolute Data Services for Foodhub Absolute Data Services is the dedicated business process outsourcing (BPO) and customer operations partner for Foodhub, a leading global hospitality technology company serving over 30,000 restaurants, takeaways, hotels, bars, and stadia across the UK, Ireland, USA, Canada,...

Role Profile: Manage a team of contact center supervisors, specialists agents and officers toward the department and organization short/long term goals and objectives by creating and implementing relevant action plans. Build a healthy relationship between the contact center and external/internal customers. The below Key Performance Areas include but are not...

Job Title:Customer success specialist -Spanish speakerJob DescriptionThe Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge...

Company Description Innovative Work Solutions (IWS) is a provider of outsourcing and workforce solutions that help businesses reduce operational costs while maintaining strong performance. The company specializes in Business Process Outsourcing, contact center services, dedicated remote teams, sales support, and customer experience management. IWS enables...

Company Description Innovative Work Solutions (IWS) provides high-quality outsourcing and workforce solutions that help businesses scale efficiently while reducing operational costs. The company specializes in Business Process Outsourcing, contact center services, dedicated remote teams, sales support, and customer experience management. IWS enables its...

Are You an Experienced Contact Center Team Leader Ready to Lead High-Performing Spanish Customer Service Teams? Join our global organization delivering world-class multilingual customer experience solutions to clients across the globe. We are looking for an enthusiastic and results-driven Spanish Team Leader to inspire, coach, and empower our customer...

Job Description Work Arrangement: This role is categorized as onsite. this means the successful candidate to report to the GM office full time. The Role: The Tele Sales Manager is responsible for leading a team of Tele Sales Advisors to deliver sales, revenue, and customer experience targets for OnStar in the Middle East contact center. This role combines...

Job Purpose JOB DESCRIPTION To execute the administrative services that include activities in different sections. Roles & Responsibilities • Work closely with the Administrative Manager to coordinate efforts towards meeting deadlines and clarifying priorities. • Identify and resolve administrative problems and issues. • Coordinate and assist with...

  About the Job   We are seeking a leader who has the vision, experience, and passion to contribute to our culture and deliver extraordinary results for our clients.   The Senior Director of Operations will be involved in all facets of contact center operations, including hiring, training, quality control, reporting and client services. The ideal...

DescriptionRole OverviewWe are looking for an experienced Sales Manager to lead and manage the sales team, drive revenue growth, and develop strategic enterprise accounts. The Sales Manager will be responsible for achieving sales targets, managing the team's pipeline and performance, developing new business opportunities, and maintaining strong relationships...

Job Description Work Arrangement: This role is categorized as onsite. this means the successful candidate to report to the GM office full time. The Role: The Tele Sales Manager is responsible for leading a team of Tele Sales Advisors to deliver sales, revenue, and customer experience targets for OnStar in the Middle East contact center. This role combines...

Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of industry experience. In response to the AI era, the company has evolved to become sharper, more modern, and more empathetic while maintaining its strong market position. TP focuses on intelligent, future-proof solutions...