bpo

Job Overview: We are looking for a highly motivated Business Development Specialist to drive new business opportunities and expand SMG BPO Solutions' client portfolio. The ideal candidate is experienced in B2B sales, consultative selling, and relationship management, with a strong understanding of the outsourcing and BPO industry. The successful candidate...

Summary: In this role, you will serve as the critical link between the IT department and call center operations. Your primary focus will be on improving customer experiences through technical support and strategic IT solutions. Your role will involve collaborating with various teams to understand technological needs and implementing effective solutions...

Screener – Talent Acquisition | BPO IndustryJoin Our Talent Acquisition TeamAre you detail-oriented, people-focused, and passionate about identifying top talent? We are looking for a proactive and organized Screener to join our Talent Acquisition team and play a key role in ensuring a high-quality recruitment process across our BPO operations.As a...

Title: Software Location: New Cairo Office Compensation: Base Salary + Commission Employment Type: On-site, Full-timeWe’re Hiring | BPO Sales Manager.SMG is expanding, and we are looking for a highly driven BPO Sales Manager to lead and scale our sales operations across local, regional, and international markets. This is a strategic leadership role for a...

Job Title: Quality Lead Key Responsibilities Develop, implement, and manage quality assurance frameworks across customer care operations (voice and non-voice).Monitor and evaluate customer interactions to ensure compliance with service standards, policies, and regulatory requirements.Analyze quality performance data and generate reports with actionable...

Revenue & Market Growth•Own and achieve revenue targets for BPO and CX outsourcing services across US & Europe•Define and execute international sales and market expansion strategy•Identify priority verticals and target accounts•Drive new logo acquisition and strategic account developmentNew Business & Enterprise Sales•Generate, qualify, and close...

Position: Operations Manager Company Overview: RayaCX is a leading BPO (Business Process Outsourcing) company based in Cairo, Egypt. We provide a wide range of customer experience and support services to clients across various industries, including technology, telecommunications, and e-commerce. Our mission is to deliver exceptional customer...

Jadeer is hiring a Customer Care Advisor on behalf of one of our clients based in Egypt, New Cairo. Our client is a leading fintech company in the digital payments and consumer finance sector across the Middle East. Through partnerships with major retail and e-commerce brands, the company delivers innovative, technology-driven payment solutions that...

Job SummaryWe are looking for an experienced Talent Acquisition Supervisor to lead and support high-volume recruitment activities within the BPO industry. The role will be responsible for supervising the recruitment team, ensuring hiring targets are achieved, maintaining recruitment quality, and improving the overall candidate and stakeholder...

Job Title: Customer Care Advisor Key Responsibilities Handle inbound and outbound customer calls in a professional and timely manner.Address customer inquiries related to accounts, transactions, payment plans, and technical concerns.Resolve complaints efficiently while ensuring compliance with company policies and service standards.Accurately document...

Position: Banking Team Leader Company Overview: RayaCX is a leading customer experience management company based in Alexandria, Egypt. We provide a range of services to help businesses deliver exceptional customer experiences, including call center operations, technical support, and customer analytics. Job Overview: We are seeking a highly...

Screener – Talent Acquisition | BPO IndustryJoin Our Talent Acquisition TeamAre you detail-oriented, people-focused, and passionate about identifying top talent? We are looking for a proactive and organized Screener to join our Talent Acquisition team and play a key role in ensuring a high-quality recruitment process across our BPO operations.As a...

Job Title: Banking Operations Supervisor Company: RayaCX Location: Alexandria, Egypt Contract Details: Full-time Are you a highly motivated and experienced banking professional looking for a new challenge? RayaCX, a leading BPO company in Alexandria, Egypt, is seeking a Banking Operations Supervisor to join our dynamic team. As a Banking...

Quality and Project Management Manager: Role Overview As a Quality and Project Management Manager, you will spearhead our quality-improvement initiatives and oversee successful project delivery. You will design, implement, and enhance QA processes and project-management methodologies to ensure client satisfaction and business growth. This dual-role...

GET TO KNOW ALORICA Passion starts from within, and we’re all about crafting a great space for our colleagues. Join Alorica in our new adventure, building a team to support our partner. As a Senior Team Manager at Alorica, you will lead multiple teams of Customer Support Representatives through direct leadership of Team Leaders and/or senior agents. You...

Take the Lead as a Call Center IT Manager with Future Group! Are you ready to bridge the gap between technology and customer service excellence? Join Future Group, a pioneer in translation and localization services since 1994. With a global presence in North & Latin America, Asia, Europe, and MEA, we offer a unique platform for making a substantial...

Key Responsibilities: Oversee daily operations within the contact center, ensuring adherence to policies and quality standards.Lead, inspire, and develop a team of agents to deliver exceptional customer service in Spanish.Analyze performance metrics to identify areas for improvement and implement proactive solutions.Manage customer queries and complaints,...

Are you an experienced Talent Acquisition Specialist with a passion for the BPO sector and ready to drive recruitment excellence across your assigned region? Join our global leader dedicated to delivering business process outsourcing solutions for clients worldwide. We are seeking a dynamic and results-oriented individual to elevate our talent acquisition...

Summary: In this role, you will serve as the critical link between the IT department and call center operations. Your primary focus will be on improving customer experiences through technical support and strategic IT solutions. Your role will involve collaborating with various teams to understand technological needs and implementing effective...

Are you ready to excel in Human Resources with a leading global company? At Future Group, we are seeking an enthusiastic and proactive individual to join our HR team. As we continue to expand across international markets, we need forward-thinking professionals committed to supporting and empowering our diverse workforce. Join us and make a real impact on...