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1 - 3 years experience in a similar role Fluent English Good troubleshooting skills Familiarity with SQL queries preferred Familiarity with windows server preferred Okay with phone queue Okay with working hours (4 PM - 1 AM) Job responsibilities: Answer incoming calls and emails from clients Help customers resolve configuration issues, server setup issues,...

Valleysoft is a regional IT services provider delivering enterprise technology solutions, application development, process management, and IT support services for clients globally. Working across the Information Technology and Services sector, the company supports organizations with the systems and operational expertise they rely on to run critical business...

Support Dynatrace Application Monitor and Analyze Banking applications performance to enhance and support Business Process for specific Business Domain Investigate any errors on Application that may be related to severs or databases by the needed view access as first layer who are accountable on the application readiness Raise any HW or DB related issues to...

Valleysoft is a regional IT services provider delivering enterprise technology solutions, application development, process management, and IT support services for clients globally. Working across the Information Technology and Services sector, the company supports organizations with the systems and operational expertise they rely on to run critical business...

Prepare and maintain data environments (development, UAT, and production) to support data initiatives and analytics projects.Conduct technical risk and vulnerability assessments across data platforms and infrastructure components.Collaborate with infrastructure and security teams to address and resolve identified vulnerabilities or configuration...

Support Financial and non-Financial, (Core Banking, Enterprise, ATM & Cards, Payment, Digital & Corporate) Business Applications delivered by 3rd party/Vendors/Built In-HouseMonitor and Analyze Banking applications performance to enhance and support Business Process for specific Business Domain.Investigate any errors on Application that may be related to...

Position: FMCG Application Support Company Overview: RayaCX is a leading technology company based in Cairo, Egypt, providing innovative and cutting-edge solutions to various industries. Our focus is on delivering exceptional customer experience and driving business growth through the use of technology. Job Overview: We are seeking a highly motivated and...

About this Position The Application Manager will be responsible for the end-to-end lifecycle management of three business-critical enterprise applications with a worldwide footprint spanning the Americas, EMEA, and Asia-Pacific time zones. The successful candidate will serve as the single accountable owner across product planning, financial...

About Us Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our...

Description Analyzing and troubleshooting the malfunction of running applications as a second level support Investigating and handling customers reported Issues, Requests and Inquiries. Reporting any production related issue to internal stakeholders. Maintaining the availability of 24/7 production environments. Installation and deployments of new...

CRM and Application Support Manager Purpose of the Job The CRM and application support Manager is a key role within the Information Technology department at Coptic Orphans, responsible for tactical operational management of the CRM and application support functions. The incumbent will be responsible for leading and managing the CRM and application support...

DescriptionAnalyze and troubleshoot malfunctions in running applications as part of second-level support. Investigate and handle customer-reported issues, service requests, and inquiries. Escalate and report production-related issues to internal stakeholders in a timely manner. Ensure the availability and stability of 24/7 production environments. ...

A subsidiary of Al Ahly Capital, Al Ahly Momkn is a fast-evolving Fin-tech company committed to promoting secure, convenient & seamless payment solutions and financial services for business owners, service providers and consumers across Egypt.At Al Ahly Momkn, we foster a culture of innovation, collaboration, and personal growth.We believe in empowering our...

Responsible for communicating with business teams and vendors.Analyze all business requirements and provide the best technical solution.Act as a technical lead for all projects related to personal E-ChannelsProvide technical and functional support for SAS applications.Responsible for SIT and UAT for all fixes, changes, and new projects.Assist for the go-live...

- Main Responsibilities: Possess specialist knowledge of operating systems, devices, applications and software Provide technical support to teams within the organization, and to external clients when required Manage ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date Maintain and updating technical...

DescriptionResponsibilities: Accountable for the organization’s applications start to end process: • Responsible for ticketed query system and ensures comprehensive database of queries and resolutions is kept up to date. • Provide technical support to teams within the organization. • Identify, analyze, and resolve problems. • Interact...

Configure and manage routing rules, message formats (MT/MX), user roles, and system parameters across payment systems.Maintain system security, including access controls, user permissions, and operational configurations.Ensure compliance with regulatory requirements, including SWIFT CSP and AML/CTF standards.Monitor system performance and ensure high...

Support Dynatrace Application. Monitor and Analyze Banking applications performance to enhance and support Business Process for specific Business Domain. Investigate any errors on Application that may be related to severs or databases by the needed view access as first layer who are accountable on the application readiness. Raise any HW or DB related issues...

Vision & PurposeThe purpose of this role is to help the Bank achieve its mission of “stimulating a consistent expansion of and diversification of African trade so as to rapidly increase Africa’s share of global trade, while operating as a first class, profit oriented, socially responsible financial institution and a centre of excellence in...

Requirements• Provide second-level application support for business-critical applications and assigned projects. • Investigate, troubleshoot, and resolve application-related incidents and service requests within the agreed SLAs. • Perform root cause analysis and support problem management activities. • Analyze logs, system behavior, and application...