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Lean is expanding our footprint by opening an office in Egypt this summer, and the Transaction Monitoring Lead role is one of our first hires in the market.We’re a Series B fintech (General Catalyst and Sequoia backed), and over the last few years, we have grown from a category-defining open banking company into a multi-rail infrastructure layer powering...

Lean is expanding our footprint by opening an office in Egypt this summer, and the DevOps Engineering Manager role is one of our first hires in the market. We’re a Series B fintech (General Catalyst and Sequoia backed), and over the last few years, we have grown from a category-defining open banking company into a multi-rail infrastructure layer powering...

About the Role: We are seeking a proactive and guest-focused Guest Relations Agent to deliver exceptional, personalized service across the entire guest journey. In this role, you will serve as the primary point of contact for guests, handle incoming inquiries to drive bookings, resolve on-ground issues promptly, and coordinate closely with Operations to...

1. Issue Resolution & Resolution Center – Run the resolution center daily. Every case gets fast, deep attention and is worked strictly in priority order. – Track every open case through to closure — nothing left hanging — and ensure resolution within target time. – Back up agents on complex escalations and sensitive situations, stepping in...

Main Objectives To oversee various customer handling areas of airport operations ensuring highest standard of service and following safe & secure working procedures. Main Duties 1. Oversee all customer handling areas Viz. Check-in, Departure Gate, Transit & Arrival. Ensure all functions are accurately and promptly carried out by company staff...

About the job We are looking for passionate and driven Front Office Agent who are eager to ensure top notch service to customers in our Cairo office. If you have worked in a similar role for more than a year and you are interested in working in the travel industry this could be the perfect role for you! Responsibilities: Dealing directly...

Role Overview The Senior Call Center Agent plays a key role in delivering exceptional customer service while supporting the performance and development of the call center team. This role involves handling customer interactions, mentoring team members, ensuring compliance with company procedures, and contributing to the achievement of service quality and...