Retail Internal Collections Officer

منذ أسبوع

Cairo, C, مصر EGBANK دوام كامل

- Identifying the reasons for delinquency daily functions of Collections, and communicating them to all related departments in order to reconsider the policies and processes of retail products.
- Problem solving is the ability to analyze the situation to identify the one with the best solution between debtors and banks to apply win-win situations.
- Contact and communicate effectively with debtors by phone or face to face to pay the arrears.
- Adhere to adding daily productivity timely on collections tools.
- Achieve the monthly target based on the final scorecard
- Educate customers to pay their arrears on cycle date to enhance the delinquency ratio.
- Achieve the daily required productivity (Trails, daily worked accounts, contacts, un-posted …ect.
- Adhere world class customer service.
- Adhere and finalize the required tasks on deadline.
- Create plans and strategy for collecting debts Identifying high risk & skip accounts for referrals to higher level.