Sr Engineer, Technical Support

منذ 3 أسابيع

Cairo, C, مصر RSA Security دوام كامل

مجانًا عبر البريد الإلكتروني أو Google

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Acts as a remote customer advocate to champion specific customer needs in collaboration with field team. Applies technical knowledge to analyze and use highly technical troubleshooting tools and content and analytical practices; uses operational and diagnostic procedures to diagnose and resolve issues in unique and often complex customer environments Participating in and leads conference calls with customers Knows their audience and articulate accordingly Validates technical information and issues early warning and disseminates information as needed Contributes and develops knowledge-based articles; may perform senior or expert level tasks for assigned products and skills; prepares articles for other TSEs and/ / or customers regarding technical solutions. Reviews technical solution articles for accuracy and completeness, and give feedback to the authors Handling highly escalated cases which contains complex technical details Responsible to validate new product patches and features by testing in lab environment. Cascading knowledge to the local team including new releases and patches or known bugs Leads the On-Boarding plan for the new hire Performing case reviews for the team members and take appropriate actions. ## Desired Candidate Profile

Skills:
Excellent customer communication, handling skills, interpersonal skills, problem solving & logical thinking Ability to work under high pressure Ability to work within a Team. Flexibility in handling business needs Self-motivated and self-learner Ability to share knowledge and conduct Technical Sessions Ability to coach junior engineers Ability to work on highly escalated cases and provide Executive summaries Advanced knowledge of network and information security, including hands-on troubleshooting and administration. Advanced Linux administration and troubleshooting. Advanced understanding of network protocols and web-based applications. Advanced SQL/database troubleshooting and administration experience. Preferred Skills API/SDK knowledge Docker fundamentals Kubernetes basics Container troubleshooting Linux automation AI & Automation AI-assisted troubleshooting Copilot technologies Support automation design Agent-based workflow development One or more of the following certifications: RHCE, CISSP, CEH, OSCP, Security+, ITIL

Sr Engineer, Technical Support

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وظائف مشابهة في Cairo

أهم المدن

الأمريكتين

أوروبا

آسيا / أوقيانوسيا

أفريقيا

Sr Engineer, Technical Support

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وظائف مشابهة في Cairo

أهم المدن