English Client Support Specialist

منذ 13 ساعات

Cairo, مصر Innovative Work Solutions - Egypt دوام كامل

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Company Description Innovative Work Solutions (IWS) is a provider of outsourcing and workforce solutions that help businesses scale efficiently while reducing operational costs. The company specializes in Business Process Outsourcing (BPO), contact center services, dedicated remote teams, sales support, and customer experience management, allowing clients to focus on strategic growth. IWS enables organizations to cut costs by up to 60%, access skilled professionals, and maintain visibility and control over their operations. By combining strong talent, streamlined processes, and proactive management, IWS delivers flexible, scalable, and results-driven solutions. The company is committed to building long-term partnerships centered on efficiency, reliability, and measurable impact. Role Description The English Client Support Specialist role is an on-site position based in Cairo. The specialist will handle incoming client inquiries in English via calls providing timely and accurate information, guidance, and issue resolution. Daily responsibilities include documenting interactions, following established procedures, escalating complex issues when needed, and ensuring high levels of client satisfaction. The role also involves collaborating with internal teams to track recurring issues, provide feedback to improve processes, and support continuous service improvement. The specialist is expected to maintain a professional demeanor, meet performance targets, and contribute to a positive and supportive work environment. Qualifications
• Excellent English communication skills at B2 level or above.
• Fresh graduates and undergraduate students are welcome to apply.
• Strong communication and customer service skills, with the ability to handle inquiries and resolve issues professionally.
• Good problem-solving abilities, active listening, and attention to detail.
• Basic computer literacy and the ability to use email, chat platforms, and customer support systems.
• Ability to work in a fast-paced, target-driven environment.
• Previous experience in customer service, call centers, or BPO environments is an advantage but not mandatory.
• Ability to work on-site in Nasr City, Cairo, according to the assigned shift.
• Candidates with stronger English proficiency and confident communication skills are highly preferred. if you are intersed apply here or send me over whatsapp :01060243930

English Client Support Specialist

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وظائف مشابهة في Cairo

أهم المدن

الأمريكتين

أوروبا

آسيا / أوقيانوسيا

أفريقيا

English Client Support Specialist

احفظ هذه الوظيفة وحافظ على تنظيم بحثك

وظائف مشابهة في Cairo

أهم المدن