Senior Account Manager
منذ يوم
New Cairo City, Cairo, مصر
Groovy Aesthetic clinics
دوام كامل
مجانًا عبر البريد الإلكتروني أو Google
احفظ هذه الوظيفة وحافظ على تنظيم بحثك
قم بإنشاء حساب مجاني لحفظ الوظائف وإنشاء التنبيهات والعودة إلى هذه القائمة من لوحة التحكم الخاصة بك.
مجانًا عبر البريد الإلكتروني أو Google
بالمتابعة، فإنك توافق على الشروط & سياسة الخصوصية.
Company Description Groovy Aesthetic Clinics is a comprehensive wellness destination focused on helping clients feel good inside and out. The clinic offers state-of-the-art, medical-grade spa services and scientifically designed treatments that address the entire body, including advanced skin-care procedures, nutritional services, spa therapies, and a modern gym. Groovy operates with medical standards comparable to clinics and hospitals, with all services supervised by experienced doctors and medical professionals to ensure safety and effectiveness. The team is dedicated to creating a relaxing, comfortable environment where clients can build confidence and embrace self-care. Groovy’s philosophy centers on providing professional, high-quality care that enhances well-being and self-confidence.
Role Description The Senior Account Manager is a full-time, on-site role based in Heliopolis, responsible for managing key client relationships and ensuring an exceptional experience across Groovy’s aesthetic and wellness services. This role includes overseeing client accounts, handling inquiries, and coordinating personalized treatment plans in collaboration with medical and spa teams. The Senior Account Manager will monitor client satisfaction, respond to feedback, and proactively identify opportunities to enhance service quality and loyalty. Daily tasks involve supervising front-of-house staff, optimizing appointment scheduling, and maintaining accurate records to support smooth operations. The role also includes supporting sales initiatives, cross-selling relevant services, preparing performance reports, and contributing to marketing activities that strengthen the clinic’s brand and client base.
Qualifications
• Client relationship management skills, including account oversight, retention strategies, and handling escalations in a professional manner.
• Experience in sales and service promotion, with the ability to identify client needs and recommend appropriate aesthetic or wellness services.
• Strong organizational and coordination skills for appointments, team collaboration, and workflow optimization in a clinic or hospitality setting.
• Excellent communication and interpersonal skills, with a customer-centric approach and the ability to build trust with diverse clients and colleagues.
• Leadership capabilities to guide front-line staff, support training, and uphold high service and professionalism standards.
• Familiarity with medical-grade spa, aesthetic, or healthcare environments is highly beneficial.
• Comfort using clinic management or CRM systems, with attention to accuracy and confidentiality of client information.
• Bachelor’s degree in Business, Marketing, Hospitality Management, or a related field, or equivalent relevant experience.
• Ability to work on-site full time in Heliopolis, with flexibility to support peak hours, weekends, or special events as needed.
• Client relationship management skills, including account oversight, retention strategies, and handling escalations in a professional manner.
• Experience in sales and service promotion, with the ability to identify client needs and recommend appropriate aesthetic or wellness services.
• Strong organizational and coordination skills for appointments, team collaboration, and workflow optimization in a clinic or hospitality setting.
• Excellent communication and interpersonal skills, with a customer-centric approach and the ability to build trust with diverse clients and colleagues.
• Leadership capabilities to guide front-line staff, support training, and uphold high service and professionalism standards.
• Familiarity with medical-grade spa, aesthetic, or healthcare environments is highly beneficial.
• Comfort using clinic management or CRM systems, with attention to accuracy and confidentiality of client information.
• Bachelor’s degree in Business, Marketing, Hospitality Management, or a related field, or equivalent relevant experience.
• Ability to work on-site full time in Heliopolis, with flexibility to support peak hours, weekends, or special events as needed.