Customer support agent

منذ يوم

Cairo, مصر ETISAL International Group دوام كامل

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Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization specializes in customized, high-value outsourcing solutions that help businesses focus on their core operations while improving service to their own customers. ETISAL International emphasizes cultural understanding, global coverage, and industry best practices, supported by advanced technologies. The company is committed to transparency, flexibility, integrity, and a strong focus on human capital. Its teams work to consistently exceed client expectations through quality, innovation, and a passion for service. Role Description The Customer Support Agent (Outbound & Emails) – English Speakers is a full-time, on-site role based in Cairo, Egypt. In this position, the agent responds to customer inquiries via email, conducts outbound calls, and provides clear information about products and services. Daily tasks include resolving issues, handling follow-ups, documenting interactions accurately in the system, and maintaining service levels and performance targets. The agent collaborates with team members and supervisors to escalate complex cases when needed and supports continuous improvement of processes. The role requires a strong customer focus, consistent communication, and adherence to company policies and quality standards. Qualifications
• Strong Customer Support and Customer Service skills, with the ability to handle outbound calls and email communication professionally.
• Proven focus on Customer Satisfaction, including managing expectations and ensuring a positive customer experience.
• Excellent Communication skills in English, both written and spoken, with clear, polite, and efficient interaction styles.
• Ability to perform Troubleshooting, identify root causes of customer issues, and provide effective solutions or escalate appropriately.
• Previous experience in call centers, BPO, or customer-facing roles is preferred.
• Comfort working in an on-site environment in Cairo with flexible shifts as required by business needs.
• Strong attention to detail, time management, and basic computer proficiency (CRM systems, email platforms, office applications).
• High level of professionalism, reliability, and a customer-centric mindset; ability to work both independently and as part of a team.

Customer support agent

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وظائف مشابهة في Cairo

أهم المدن

الأمريكتين

أوروبا

آسيا / أوقيانوسيا

أفريقيا

Customer support agent

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وظائف مشابهة في Cairo

أهم المدن