Information Technology Support Specialist
منذ 4 أيام
New Cairo City, Cairo, مصر
السويدي اليكتريك
دوام كامل
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About us
Elsewedy Electric: Powering Progress, Empowering People For over 80 years, Elsewedy Electric has been a leading manufacturer of electrical products and solutions, operating in 19 countries with over 18,000 employees.
We offer
a diverse range of products across wire & cable, electrical equipment, engineering & construction, digital solutions, and infrastructure investments. Beyond our manufacturing prowess, we're passionate about creating a positive and empowering work environment for our team. We foster a culture of diversity, inclusion, and continuous learning, providing opportunities for professional development and career growth. Our commitment to employee well-being extends beyond compensation with initiatives promoting work-life balance and overall well-being. Join us and be part of a company that's not just powering progress, but empowering people to build a brighter future. This job opportunity is offered by Elsewedy Electric Graduate Development Program The program is designed for Graduates with 0-2 years of experience. The program offers various job rotations, mentorships, coaching & trainings. 2025 & 2026 Graduates are welcomed to apply.
Key Responsibilities
• Diagnose and resolve hardware, software, operating system, and network connectivity issues.
• Handle IT service requests, including software installation, user access, and device configuration.
• Configure, deploy, and maintain desktops, laptops, printers, and mobile devices.
• Ensure endpoint security through patching, antivirus, and encryption compliance.
• Provide support for email, collaboration tools, file services, and remote access.
• Troubleshoot local network connectivity, switches, Wi-Fi access points, and cabling.
• Support meeting room equipment, shared devices, and shop-floor terminals.
• Manage user accounts, permissions, and access requests in line with security policies.
• Maintain IT asset records, configuration documentation, and knowledge-base articles.
• Identify recurring technical issues and recommend permanent solutions.
Requirements:
• Academic
Qualifications:
Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Language Proficiency: Fluent in English (spoken and written)
• Years of
Experience:
0-2 Years of experience in the same field.