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Service Owner Oit Infrastructure vois

2 weeks ago

مصر, Egypt Vodafone Full time

**Role purpose**:
Provide an extensive level of support for Office IT Infrastructure Infra Reporting / VLC service ownership. With respect to the complex nature of the Infra Reporting / VLC environment in scope the Service Owner supposed to be executing the operational assessment of projects that will be implemented. Plan for the service improvement with defined timelines, provide permanent resolution for ongoing problems, composing necessary scripts and automation workflows to decrease the amount of human intervention as well as composing capacity reports and draw the road map for a proactive future capacity increase plans.

**Key accountabilities and decision ownership**:

- Putting Customers First_
- Makes sure the team focus on delivering customer needs.
- Exceed customer expectations
- Performing through our people_
- Gives regular, constructive feedback.
- Respects other team members
- Offers help when the team is overworked
- Takes responsibility of mistakes, never points the finger at others.
- Has the highest standard of integrity.
- Delivering results_
- Makes the best use of available resources
- Meets deadlines, makes things happen
- Manages own time effectively

**Must have technical / professional qualifications**:

- Education:_
- BSC in Engineering or Computer Science
- Work Experience:_
- From 7 to 9 years of Active Directory hands-on-experience.
- Managed a multi-forest or multi-domain Active Directory environment.
- Participated in design and migration activities for Active Directory.
- User Provisioning experience is mandatory
- PC Knowledge:_
- Professional Level
- Technical skills:_
- Rock-solid hands-on-experience in Active Directory is a must.
- MCSE certificate is a must.
- Experience in Windows Server 2008 or 2012 is mandatory.
- Experience in troubleshooting and strong PowerShell scripting is mandatory.
- Reporting and analysis skills are preferred.
- Project management knowledge is a plus.
- ITIL Foundation certificate is a plus.
- Personal skills:_
- Interpersonal organization.
- Dedication, sense of ownership
- Ability to work in teams
- Excellent oral and written communication skills.
- Must be team oriented
- Must have technical support experience via the phone and via direct customer facing
- Must have systems support experience, preferably in a large production environment
- Experience in working with professionals from other cultures
- Excellent spoken and written English

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