Partner Success Manager

As **Partner Success Manager** focused on Azure in SMB, you will be accountable to the growth of the Azure consumption revenue through a set of key partners in an area. This requires continuous innovation and evolution of our sales engagement strategy, while remaining centered on the customer.

This role is for the EMEA SMB organization Azure Success for CEMA

The Small, Medium, and Corporate (SMC) organization helps businesses achieve their digital transformation and business goals by helping customers with Microsoft solutions and partners. One of the fastest growing customer segments in the industry, SMC helps customers realize value from the Microsoft Cloud across customer solution areas like Modern Work, Security, Business Applications, Infrastructure, Data and AI, and Application Innovation.

The Small and Medium Business (SMB) segment within SMC is at the leading edge of growth and transformation. It’s a tremendous growth engine for the company dedicated to bringing the Microsoft cloud to millions of SMB customers worldwide through scalable routes to market, growing revenue, market share and net new customers while enabling a high level of customer and partner experience.

To be successful, you must have a deep understanding of the local market (specially Africa region), customer success practices and upsell/cross-sell motions across services/products and the respective routes to market with focus on Azure expertise. You collaborate with a v-team of key business partners from the partner, sales, technical implementation, and sales operations teams, driving Azure consumption revenue in SMB through the building and development of Partner success practices among key partners to help them invest accordingly to address customer needs and accelerate their digital transformation.

This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities**:
**Partner Solution Selling** - Identifies SMB Azure sales and solutions opportunities, such as next logical workload on customer cohorts, and communicates them to partners. Coaches partners on how to develop a consumption/usage practice including a plan to generate leads for a specific product. Leverages SMB segment expertise to support partners by ensuring that they have access to the right capabilities as needed. Knowledge on as Azure Migrate and Modernize incentives, Remote Monitoring and Management capabilities, Data Center Optimization (DCO), Azure Lighthouse APIs is valued.

**Delivering Partner Success** - Develops consumption/usage customer practice building or enhancement plan in line with business goals, prioritizing the appropriate partners with the sales teams. Instructs the partner on how to approach customer success as a practice to deliver results most effectively. Improves understanding of partners with tools and analyses (e.g., consumption patterns, propensity analysis). Leverages customer targeting tools to identify optimal customer opportunities for partners to capitalize on (e.g., customer vertical opportunities).

**Drive Customer Success** - Shares and discusses industry and competitive market knowledge with partners to drive more competitive solutions, enhance partner growth, and influence business capabilities. Utilizes partner capabilities that aligns to business outcomes. Brings different partners from different solutions to activate different components.

**Sales Performance Growth**:

- Manage SMB Azure consumption revenue growth with key partners. Run the rhythm of business (ROB) motion with partners to drive accountability to Azure customer success practice. Work with the partner development manager to help address performance gaps. Share SMB customer insights and recommendations to shape Customer Success programs that drive customer retention, renewal, and consumption growth. Key success metrics around Revenue, Average Revenue per Customer, Services Adoptions & SMB priority metrics accountability

**Sales Execution - **Shares best practices and leverages expertise across team and advocates for strong coordination of internal resources to maximize sales efficiency.

Encourages and coaches partners on tools and resources to help exhaust all opportunities to develop relationships with existing customers.

**Customer Insights and Satisfaction** - Ensure continuity in the execution of customer or partner programs and maintains an awareness of customer satisfaction and changes in business practices that may impact customer-partner engagement and suggest amendment to improve satisfaction. Deep understanding of Cloud Ascent.

**Qualifications**:
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